Manager

Pepsico; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

PepsiCo Inc. seeks an AI Platforms Manager to lead the design and operation of agentic AI solutions at Hyderabad. You will own the AI Agent Operations Center, building workflows, telemetry, and guardrails to ensure safe, reliable agent behavior at scale.

You will collaborate across Data Science, Engineering, IT, and product teams to deliver observable, compliant AI platforms. You will drive CI/CD for agent services, onboard new use cases, and advance best practices in cost-effective deployments

Qualifications

• Bachelor’s in Computer Science, AI/ML, Data Science, or related field.
• 3–5+ years of software engineering experience; 1+ years building/observing AI/ML or GenAI apps preferred.
• Hands-on with agentic frameworks (Crew.ai, LangChain, Semantic Kernel, AutoGen, or similar).
• Proficiency in Python and APIs/microservices patterns.
• Experience with cloud environments and containerized deployments.
• Familiarity with observability fundamentals and production troubleshooting.
• Experience building internal platforms or operational consoles.
• Knowledge of OpenTelemetry and telemetry pipelines.
• Experience with Azure AI Search / vector databases and evaluation frameworks.
• Knowledge of Responsible AI practices.

Responsibilities

• AI Agent Operations Center development and maintenance (70%).
• Build and manage agent runtime registries, versioning and run histories.
• Create dashboards for agent health, latency, tool failure rate, and cost per run.
• Instrument agent flows end-to-end using tracing and telemetry.
• Collaborate with SRE/observability for production readiness.
• Collaboration with transformation teams and AI platform teams.
• Develop CI/CD pipelines for agent services and onboarding templates.
• Stay updated with AI advancements and validate agent reliability.

Skills

Python

AI/ML

Observability

Kubernetes

CI/CD

OpenTelemetry

LangChain

RAG

Vector search

Education

Bachelor's in Computer Science / AI/ML / Data Science

Tools

Azure/AWS/GCP

Kubernetes/AKS/EKS

OpenTelemetry

Job description

Dear Candidate

We are looking to hire AI Platforms Manager role at Hyderabad location.

Overview:

TheAI Observability Engineer (Agentic Frameworks & AI Agent Operations Center Developer)builds and operationalizesagentic AI solutionsusing modern orchestration frameworks and contributes to anAI Agent Operations Centerthat enables safe, reliable, and observable agent behavior at scale. This role focuses on developing agent workflows (planning, tool execution, memory, and RAG), integrating guardrails and evaluations, and delivering operational capabilities such as run management, telemetry, and incident triage for production agents.

Responsibilities:

1. AI Agent Operations Center (70%)

• Build operations center capabilities for agent runtime management: agent registry, versioning, deployment tracking, and run histories
• Enable operational workflows such as incident triage, replay/debug runs, trace correlation, and root-cause analysis across agent steps
• Implement operational dashboards and views for agent health: success rate, latency, tool failure rate, cost per run, and loop detection
• Instrument agent flows end-to-end using OpenTelemetry (or equivalent), enabling correlation across prompts, tool calls, retrieval, and responses
• Implement semantic conventions and tagging standards (agent name/version, tool name, model provider, environment, tenant/app)
• Partner with SRE/observability teams to ensure production-grade monitoring, alerting, and operational readiness

Collaboration with Teams (10%)

• Collaborate with transformation teams and business stakeholders to understand requirements and tailor AI agents to specific domains.
• Work closely with AI platform teams to build scalable and cross-domain AI agents while ensuring end-to-end observability.

Integration & Deployment (10%)

• Build and maintain CI/CD pipelines for agent services and operations center components, including automated testing and deployment
• Automate onboarding for new agent use cases (templates, scaffolding, configuration checks)
• Drive best practices for secure, scalable, and cost-effective agent deployments

Continuous Learning (10%)

• Stay updated with the latest advancements in AI and machine learning technologies and integrate these into existing or new AI agents.
• Conduct thorough testing and validation to ensure the reliability and accuracy of AI agents and solutions.

• Decision-Making Autonomy Moderate Significant autonomy in the technical aspects of AI model development and implementation, working under the strategic direction provided by the Senior AI Solutions leads.
• Supervision Required Moderate Operates with general guidance from the Senior AI Solutions leads, with regular updates for alignment and support.
• Complexity of Role High The role requires managing complex AI/ML projects, working with large datasets, and ensuring successful integration with existing systems while maintaining scalability.
• Cross-Functional Interactions Yes – Regular interaction with Data Science, Engineering, IT, digital products and business stakeholders to ensure effective AI solution Observability.

Qualifications:

Key Skills/Experience Required Minimum Qualifications:

• Education: Bachelor’s in Computer Science, AI/ML, Data Science, or a related field.
• Experience: 3–5+ years of software engineering experience; 1+ years building and observe AI/ML or GenAI applications preferred
• Required Expertise:
• Hands-on experience with agentic frameworks (Crew.ai, LangChain, Semantic Kernel, AutoGen, or similar)
• Proficiency in Python (primary) and familiarity with APIs/microservices patterns
• Strong experience with RAG patterns (embeddings, vector search, retrieval evaluation, chunking strategies)
• Experience with cloud environments (Azure/AWS/GCP) and containerized deployments (Kubernetes/AKS/EKS)
• Familiarity with observability fundamentals (logs/metrics/traces) and production troubleshooting
• Experience building internal developer platforms or operational consoles (agent registry, run tracking, dashboards)
• Familiarity with OpenTelemetry, distributed tracing, and telemetry pipelines
• Experience with Azure AI Search / vector databases, prompt/version management, and evaluation frameworks
• Knowledge of Responsible AI practices: data handling, safety guardrails, audit trails, and redaction strategies

FinOps exposure: token/GPU cost optimization and chargeback/showback reporting

Drentiating Competencies Required

• Technical Proficiency: Agent orchestration design (planning, tool execution, memory, RAG), Strong engineering discipline: testing, versioning, CI/CD, automation, Operational mindset: reliability, debuggability, and incident response support
• Problem-Solving: Ability to translate business challenges into technical solutions.
• Collaboration Skills: Effective at working within cross-functional teams.
• Agility: Flexibility to adapt to changing requirements and new technologies.
• Communication Skills: Capable of explaining complex technical concepts to non-technical stakeholders.