Manager

AMC Entertainment; Mesquite (TX); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Free movies

EAP access

401(k) match

Popcorn & discounts

Job summary

AMC Entertainment is seeking a hands-on theatre supervisor to manage daily operations, staffing, and guest service excellence in a fast-paced cinema environment.

Responsibilities include daily admin tasks, reporting, and ensuring staff meet service standards while driving performance and guest satisfaction. Leadership and clear communication are essential for coordinating crews and delivering a top-tier guest experience.

Qualifications

• Must be at least 18 years old; location-based age requirements may apply.
• Six months supervisory or equivalent leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and guest experience.

Skills

Supervisory experience

Guest service excellence

Communication skills

Leadership

Tools

Microsoft Office

Theatre systems

Job description

Why Work at AMC?

At AMC, gain valuable experience and enjoy great benefits:

• Opportunities to build strong communication, leadership, and time management skills
• Career advancement paths for those ready to grow
• Accrued vacation and absentee time
• Premium pay for working on 12 company-designated holidays
• Comprehensive medical, dental, and vision coverage
• Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments
• 401(k) match to support your financial goals
• Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
• Special savings on AMC gift cards
• And of course - FREE movies at any AMC nationwide and the ability to provide up to 2 friends and family movie passes

Compensation

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: $21.00 - $22.10

What You'll Be Doing

Daily/Weekly Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC's Management Work Schedule Policy.

Leadership

• Uphold AMC's Business Practice Standards and follow all established company policies and procedures.
• Model AMC's Values by maintaining a professional, positive demeanor and leading with ownership and integrity.
• Adhere to and uphold AMC's appearance standards, including Wardrobe 101.
• Foster an inclusive environment to ensure everyone feels welcomed, valued, and respected.
• Do the right thing by addressing concerns promptly and directly. If you see something, say something - speak up to support a safe, respectful, and accountable environment.
• Inspire results by confidently leading teams and leveraging available resources to meet goals and deliver a strong guest and team experience.
• Model strong leadership by guiding and developing crew and supervisors to perform their roles with excellence and confidence.
• Communicate with impact by listening and collaborating effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners in fast-paced, high-volume settings.
• Champion a culture of learning by actively participating in hiring, onboarding, training, and performance engagement - ensuring every associate has the tools to succeed.
• Invest in your own growth by taking initiative in completing your training and development plan, preparing yourself for continued leadership opportunities.

What We Need From You

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months supervisory or commensurate leadership experience.

What We Also Value

• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Working knowledge of all theatre crew functions.
• Demonstrated analytical, planning, and problem-solving skills.
• Proven ability to consistently deliver results with minimal supervision.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems)

Requirements to be performed, with or without reasonable accommodation

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into a dumpster or trash compactor)

AMC and its subsidiaries are committed to equal employment opportunity and complies with all applicable federal, state, and local employment laws. AMC strictly prohibits and does not tolerate discrimination and will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, promotion, discipline, compensation, benefits, and termination of employment.