Manager

Benihana - Memphis; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses up to 10% of base salary

Health, dental, and vision insurance (

401(k) plan with employer match

Dining discounts and onsite meals

Job summary

THE ONE GROUP is seeking a Restaurant Manager to oversee daily front-of-house and back-of-house operations while leading a dynamic team to deliver exceptional guest experiences.

You will ensure service excellence, manage staffing, and uphold brand standards, contributing to financial performance and a high-energy dining atmosphere.

Qualifications

• Proven leadership experience in restaurant management.
• Strong customer service focus and guest experience mindset.
• Extensive food & beverage knowledge and menu education abilities.
• Familiarity with restaurant management software (OpenTable, Avero, POS).
• Excellent leadership, communication, and problem-solving skills.
• Solid financial management skills with budgeting and P&L experience.

Responsibilities

• Oversee daily restaurant operations, front-of-house and back-of-house.
• Maintain service excellence and a seamless dining experience.
• Monitor product quality, vendor relations and sanitation compliance.
• Organize staff shifts and ensure adequate floor coverage.
• Implement and uphold hospitality standards and company policies.
• Recruit, hire, and onboard top talent; train staff in service excellence.
• Deliver superior service, handle guest concerns and enhance brand presence.
• Monitor revenues/expenses and identify opportunities to improve profitability.

Skills

Leadership

Customer service

Restaurant management

POS systems

OpenTable

Avero

Communication

Problem-solving

Financial management

Tools

OpenTable

Avero

POS systems

Job description

Why Join Our Team?

• Industry-Leading Compensation:
  • Up to 10% of the base salary in performance-based bonuses
  • Competitive Pay
• Comprehensive Benefits Package
  • Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. Part Time Employees are not eligible for health benefits.
  • Voluntary Short Term Disability Insurance – Employee Paid.
  • Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance – Employee paid.
  • Traditional and Roth 401(k) Plan – All Employees
• Exclusive Perks & Growth Opportunities
  • Employee Dining Discounts and/or Complimentary Onsite Meals
  • Career Development & Limitless Growth Opportunities
  • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Commuter and Dependent Care Benefits

What You’ll Do

As a Restaurant Manager with THE ONE GROUP, you will be responsible for overseeing daily front-of-house and back-of-house operations, ensuring smooth service, and leading a team to deliver unforgettable guest experience. You’ll play a crucial role in maintaining service excellence, team development, and financial performance while fostering a dynamic, high-energy dining atmosphere.

Key Responsibilities

• Operations Leadership
  • Oversee daily restaurant operations, including front-of-house and back-of-house management
  • Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience
  • Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations
  • Organize and supervise staff shifts, ensuring optimal floor coverage
  • Implement and uphold company policies and hospitality standards
• Team Development & Staffing
  • Recruit, hire, and onboard top talent to build and maintain a high-performance team
  • Train and mentor employees in customer service best practices and operational excellence
  • Conduct performance appraisals and provide constructive feedback to improve productivity
  • Foster team morale and motivation, ensuring a collaborative and high-energy work environment
• Guest Satisfaction & Brand Development
  • Deliver superior service and maximize customer satisfaction
  • Handle guest concerns with professionalism and efficiency, ensuring positive resolutions
  • Uphold THE ONE GROUP’s brand image and develop initiatives to enhance its local presence
  • Promote the brand through word-of-mouth marketing, restaurant events, and local partnerships
  • Recommend creative ways to attract new guests, including social media engagement and promotions
• Financial & Business Performance
  • Monitor restaurant revenue and expenses, ensuring profitability and cost control
  • Identify areas to optimize sales, reduce waste, and improve overall financial performance
  • Work with leadership to develop marketing and promotional strategies to increase guest traffic
  • Create detailed reports on weekly, monthly, and annual revenues and expenses
  • Maintain oversight of inventory and ensure effective purchasing strategies

What We’re Looking For

• Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager
• Strong customer service background with a focus on guest experience and operational excellence
• Extensive food and beverage knowledge, with the ability to educate staff on menus and ingredients
• Familiarity with restaurant management software (OpenTable, Avero, POS systems, etc.)
• Strong leadership, communication, and problem-solving skills
• Acute financial management skills, with experience handling budgets and P&L reports

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand.

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