MANAGER

Boss Chicken; El Paso (TX); On-site; USD 36,000 - 58,000; Full time

Job summary

Boss Chicken in El Paso, TX is seeking a Restaurant Manager to assist the General Manager in delivering guest satisfaction by overseeing daily operations, ensuring fast and friendly service, supervising team members, and maintaining profitability.

The Manager will lead training, manage labor and inventory, enforce safety and sanitation rules, recruit and develop staff, and work flexible hours including evenings and weekends to support restaurant performance.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED.
• 1 year of fast-food management experience.
• Completion of all certification programs.
• Demonstrates leadership and problem-solving skills.

Responsibilities

• Direct efficient preparation and sale of products.
• Motivate and direct team to exceed guest expectations.
• Supervise training and compliance with policies.
• Manage cash controls and labor within budgets.
• Recruit, hire, train, and retain staff.
• Ensure health and safety regulations are followed.

Skills

Leadership

Communication

Problem solving

Team supervision

Education

High School Diploma or GED

Job description

A BOSS Manager supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The Manager helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The Manager has full accountability for restaurant operations in the absence of the Restaurant General Manager. A Manager should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant Team Members, the General Manager, outside vendors, members of the field operations team, and guests.ResponsibilitiesDirect efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelinesMotivates and directs team members and Team Leaders to exceed Guest expectations with fast and friendly service in clean surroundingsSupervises and trains team members and team leaders on team stations, processes and policiesFollows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant resultsAssists General Manager in enforcing compliance with government regulations, employment law, food safety, security policies, operations, and BC policies and procedures relating to all restaurant activities across shiftsAs part of the restaurant management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancementMakes decisions or recommendations on the discipline and terminations of team membersAvailable to work evenings, weekends and holidaysPrompt and regular attendance for assigned shifts, meetings and trainingMinimum qualifications:Must be at least eighteen (18) years of ageHigh School Diploma or GED required1 year of experience working in the quick service restaurant industry in managementCompletion of all certification programsDemonstrates leadership skillsDemonstrates formal understanding of the quick service industry and the core customerRecognizes and solves routine problemsDevelops knowledge and skills in basic tasks, practices and procedures within own areaPass the Company’s background processHave a clear driving record and proof of insuranceAble to lift/move up to 50 poundsAble to stand for long periods of timeWithin 90 days of employment a Manager must obtain a valid health certification.No visible tattoos on the head, neck or face above the uniform and no offensive tattoosMay perform essential functions and duties, as listed in the restaurant Manager job descriptionKnowledge, Skills, Abilities and Worker CharacteristicsGood oral communication and interpersonal skillsProfessional personal appearanceAbility to interpret a variety of instructions furnished in written, oral, diagram or schedule formAbility to use a computer and calculatorWilling to accomplish all restaurant tasksComfortable working in a fast-paced environmentAbility to interact productively with co-workers and function well in a team environmentAbility to resolve guest issues with tactAbility to work flexible hours. Ability to work both days, evenings, an