Manager

Mitraqsr; Delaware; On-site; USD 48,000 - 56,000; Full time

Job summary

Mitra QSR is seeking a hands-on Manager to oversee daily restaurant operations, ensure quality food preparation, and deliver outstanding guest experiences. You will drive service excellence from greeting guests to checkout, while maintaining standards that foster repeat visits.

You will lead a diverse team, train staff, manage schedules, and uphold food safety, cleanliness, and brand policies. This role is on-site and requires flexible hours to support busy shifts and events.

Qualifications

• Must be at least 18 years old with valid U.S. ID.
• Flexible with work hours, including weekends and holidays.
• Able to stand for long periods and lift up to 25 pounds.
• Willing to participate in Mitra culture and have fun on the job.

Responsibilities

• Customer Experience: greet guests, deliver quick and friendly service, and ensure great food.
• Food Safety: follow all food safety protocols to protect customers.
• Food Preparation: assist in food prep and cooking to Mitra standards.
• Appearance: maintain professional appearance and grooming standards.
• Teamwork: collaborate with team members to create a productive work environment.
• Learning and Development: participate in training and apply learning on the job.
• Cleanliness and Maintenance: keep front-of-house, kitchen, and equipment clean.

Skills

Great attitude

Team player

Learner mindset

Job description

Overview

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

Mitra QSR is one of the largest KFC franchise organizations in the country. This description summarizes the role and opportunities within our team.

Job Summary

As a Manager, your responsibilities include restaurant operations, product preparation, customer relations, team management, and ensuring the highest quality of products and services are delivered to each customer every day.

Responsibilities

• Customer Experience: Ensure every customer has an excellent experience by greeting them warmly, providing quick and efficient service, and delivering great food with a smile
• Food Safety: Follow all food safety protocols to ensure the health and safety of our customers
• Food Preparation: If you are not a minor, you will be involved in prepping and cooking food according to our standards
• Appearance: Maintain a professional appearance as you are the face of our restaurant. Wear the appropriate uniform and adhere to our grooming standards
• Teamwork: Collaborate well with other team members, supporting each other to create a positive and productive work environment
• Learning and Development: Take direction from supervisors and managers, actively participate in training sessions, and apply what you learn on the job
• Cleanliness and Maintenance: Keep the restaurant clean and well-maintained, including the front-of-house, kitchen, and equipment, to ensure a safe and efficient environment

Role Expectations

• Work Ethic: Be dependable, punctual, and ready to work each shift with enthusiasm and dedication
• Team Spirit: Collaborate with your team to make each shift enjoyable and successful
• Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food
• Maintain Standards: Keep the restaurant clean and well-maintained, including equipment and overall operations
• Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies

Skills and Qualifications

• Great Attitude: Must be willing to smile. We will teach you the rest
• Team Player: Success depends on the team's success
• Learner Mindset: Enjoys learning and following processes and guidance

Requirements

• Must be at least 18 years old with valid U.S. ID
• Must be flexible with work hours, including weekends and holidays, to meet business needs
• Ability to stand for lengthy periods and lift up to twenty-five pounds
• Be willing to have fun and be part of the Mitra culture

Join us at Mitra QSR and be part of a team where your passion fuels our success! Visit our website at Mitra QSR Careers to apply and learn more about us