Manager

Swensons Drive-In Restaurants; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Swensons Drive-In Restaurants in Cleveland, OH seeks energetic leaders to supervise kitchen crew, curb servers, and kitchen supervisors across multiple locations. This role emphasizes teamwork, accountability, and delivering fast, friendly service aligned with our standards.

As a senior shift leader, you will open/close operations, monitor food safety, manage labor and inventory, coach staff, and uphold Swensons core values while supporting the GM’s goals and daily restaurant performance.

Qualifications

• Requires supervisory experience in a fast‑paced food service environment.
• Excellent oral and written communication skills.
• Strong interpersonal and conflict resolution abilities.
• Positive, energetic attitude with the ability to work on your feet on a fast-paced shift.

Responsibilities

• Manages, trains, monitors, and coaches kitchen crew members, curb servers, and kitchen supervisors.
• Directs crew, assigns duties, and provides quick service and friendly interactions with customers and team members.
• Performs all restaurant opening and closing duties.
• Ensures temperature, packaging, appearance, and presentation meet standards.
• Follows and enforces all food safety guidelines.

Skills

Supervisory experience

Communication skills

Interpersonal skills

Teamwork

Job description

In 1934, “Pop” Swenson had a dream. He wanted to serve folks the best burger possible with fresh beef, all while standing out from the crowd and not being just another burger joint. Since then, our signature Galley Boy has won multiple awards and we are continuing to add new locations, along with multiple Food Trucks and Ghost Kitchens. Our business is expanding rapidly and as a result, we need fun and energetic team members that share our passion for perfection to join our growing team. If you possess an internal drive to be better than the rest and be a little bit different while having fun making new friends, then you may just be a natural SWENATIC, and we want to meet you!

We encourage our managers to embrace opportunities to work across multiple Cleveland-area locations. This provides valuable leadership experience, exposure to different teams, and supports long-term career growth within our company.

Essential Job Duties

• Manages, trains, monitors, and coaches kitchen crew members, curb servers, and kitchen supervisors
• Responsible to direct crew, assign duties and perform quick service and friendly service to customers and internal team members at all times
• Performs all restaurant opening and closing duties
• Ensures that temperature, packaging, appearance, presentation, and service of all menu items meet operational standards
• Follows and holds team accountable to follow all food safety guidelines at all times
• Assist profit and loss management by following cash handling, security procedures, maintaining inventory, managing labor, reviewing financial reports and takes action to resolve
• Has a strong knowledge of processes and reports and can respond appropriately
• Inspires and coaches to drive excellence around core operations procedures on each of their shifts (examples including but not limited to shift accountability, product projections, repairs and maintenance spending/upkeep, cost of sales/cost of labor controls)
• Promote and adhere to the Swensons core values and mission statement at all times
• Assists GM with any additional duties as assigned or required

ADA Requirements / Physical Standards

• Exposure to extreme temperatures based upon variable weather conditions inside and outside of the restaurant
• Must be able to stand and exert well‑paced mobility and reasonable range of motion such as bending, stooping, standing, walking, stirring, lifting to complete physical tasks related to responsibilities for up to ten (10) hours
• Able to safely respond in emergency situations to avoid imminent dangers to self and others
• Safely transport up to 30 pounds repetitively throughout a shift
• Ability to safely operate blenders, frozen drink machines, grills, fryers and other kitchen equipment as needed. Ability to safely place plates, utensils, pans and cases on both high and low shelves
• Safely work frequently in and prolonged exposure to a hot and damp environment. Safely work frequently in and prolonged exposure to a sub-40 degree (F) environment
• Must possess finger and hand dexterity for using small tools and equipment
• Ability to safely work in environment that includes wet floors, temperature extremes, and loud noise
• Ability to read, write, and communicate verbally and listen attentively to employees, guests, vendors, and visitors
• Ability to arrive on time for each scheduled shift and work throughout the shift (aside from legally required breaks) per the schedule and restaurant demands
• Ability to give appropriate notice for any need to deviate - in any way - from one's scheduled shift to the appropriate manager

Requirements

• 1-3 years of supervisory experience in a food service environment
• Legal right to work in the United States and provide proof
• Must have your own reliable source of transportation and be able to arrive to work on time
• Good oral/written communication skills in the primary language of the work location
• Strong interpersonal and conflict resolution skills
• Positive, energetic, “can do” attitude with the ability to work on your feet entire length of shift in a fast‑paced environment
• Exhibit good manners, proper personal hygiene, and work successfully in a team environment
• Properly use safely operate and maintain restaurant equipment including but not limited to grill, freezer and all other cooking equipment
• Flexible work schedule and must be available on the weekends
• Basic math skills and basic computer literacy