Manager

Benihana - Cleveland; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based bonuses (up to 10%)

Competitive pay

Medical, Dental, Vision insurance (FT)

Traditional and Roth 401(k)

Dining discounts/Onsite meals

Career development & growth

Job summary

The ONE GROUP is seeking an experienced Restaurant Manager to oversee daily operations, ensuring a seamless front‑of‑house and back‑of‑house guest experience. You will lead a high‑energy team, uphold service excellence, and manage financial performance with strong attention to sanitation and compliance.

You will recruit, train, and mentor staff, drive brand standards, and develop initiatives to enhance local presence. EVerify and background checks are part of the hiring process.

Qualifications

• Proven leadership experience in restaurant management
• Strong guest service focus and operational excellence
• Experience with restaurant management software (OpenTable, POS)

Responsibilities

• Oversee daily front‑of‑house and back‑of‑house operations
• Maintain service excellence and elevated guest experience
• Monitor quality, vendor relations, sanitation & safety
• Schedule staff shifts and ensure adequate coverage
• Lead hiring, onboarding, and development
• Create reports on revenues, expenses, and inventory

Skills

Leadership

Customer service

Food & beverage knowledge

OpenTable / POS familiarity

Communication

Problem-solving

Tools

OpenTable

Avero

POS systems

Job description

Benefits

• Upto 10% of the base salary in performance-based bonuses
• Competitive Pay
• Medical, Dental, and Vision Insurance for Full Time Restaurant Employees. PartTime Employees are not eligible for health benefits.
• Voluntary Short Term Disability Insurance – Employee Paid.
• Voluntary accident, Hospital Indemnity, and Critical Illness & Cancer Insurance – Employee paid.
• Traditional and Roth 401(k) Plan – All Employees
• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Paid Time Off
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You’ll Do

As a Restaurant Manager with THE ONE GROUP, you will be responsible for overseeing daily front‑of‑house and back‑of‑house operations, ensuring smooth service, and leading a team to deliver unforgettable guest experience. You’ll play a crucial role in maintaining service excellence, team development, and financial performance while fostering a dynamic, high‑energy dining atmosphere.

Key Responsibilities

• Operations Leadership
• Oversee daily restaurant operations, including front‑of‑house and back‑of‑house management
• Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience
• Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations
• Organize and supervise staff shifts, ensuring optimal floor coverage
• Implement and uphold company policies and hospitality standards
• Team Development & Staffing
• Recruit, hire, and onboard top talent to build and maintain a high‑performance team
• Train and mentor employees in customer service best practices and operational excellence
• Conduct performance appraisals and provide constructive feedback to improve productivity
• Foster team morale and motivation, ensuring a collaborative and high‑energy work environment
• Guest Satisfaction & Brand Development
• Deliver superior service and maximize customer satisfaction
• Handle guest concerns with professionalism and efficiency, ensuring positive resolutions
• Uphold THE ONE GROUP’s brand image and develop initiatives to enhance its local presence
• Promote the brand through word‑of‑mouth marketing, restaurant events, and local partnerships
• Recommend creative ways to attract new guests, including social media engagement and promotions
• Financial & Business Performance
• Monitor restaurant revenue and expenses, ensuring profitability and cost control
• Identify areas to optimize sales, reduce waste, and improve overall financial performance
• Work with leadership to develop marketing and promotional strategies to increase guest traffic
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Maintain oversight of inventory and ensure effective purchasing strategies

What We’re Looking For

• Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager
• Strong customer service background with a focus on guest experience and operational excellence
• Extensive food and beverage knowledge, with the ability to educate staff on menus and ingredients
• Familiarity with restaurant management software (OpenTable, Avero, POS systems, etc.)
• Strong leadership, communication, and problem‑solving skills
• Acutefinancial management skills, with experience handling budgets and P&L reports

Why THE ONE GROUP is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.