Manager

Harri; Chicago (IL); On-site; USD 64,000 - 98,000; Full time

Benefits offered by this job

Merit-based raises

Bonus up to 10%

Medical insurance

Dental insurance

Vision insurance

Group life insurance

Disability insurance

401(k) plan

Dining discounts

Onsite meals

Career development

Paid sick time

Paid time off

EAP

Commuter benefits

Dependent care

Job summary

THE ONE GROUP is seeking a Restaurant Manager to oversee daily operations, ensuring top-tier guest experiences and strong financial performance. You will lead front-of-house and back-of-house teams, maintain quality standards, and drive staff development in a high-energy dining environment.

Ideal candidates will bring proven leadership in restaurant management, extensive F&B knowledge, and proficiency with OpenTable, Avero, and POS systems.

Qualifications

• Proven leadership in restaurant management.
• Strong customer service background with focus on guest experience.
• Extensive food and beverage knowledge and staff education abilities.
• Familiarity with restaurant management software (OpenTable, Avero, POS).

Responsibilities

• Oversee daily restaurant operations including front-of-house and back-of-house management.
• Maintain service excellence with elevated guest experiences and seamless dining.
• Monitor product quality, vendor relationships, and sanitation/compliance.
• Organize and supervise staff shifts for optimal floor coverage.
• Implement and uphold company policies and hospitality standards.
• Recruit, hire, and onboard top talent for a high-performance team.
• Train and mentor employees in service excellence and operations.
• Create reports on weekly, monthly, and annual revenues and expenses.

Skills

Leadership

Customer service

Staff training

Budgeting

Communication

Tools

OpenTable

Avero

POS systems

Job description

Manager

Why Join Our Team?

• Industry-Leading Compensation:
• Opportunities for Merit-Based Raises & Performance Incentives – Rewarding dedication, skill, and excellence in the Vibe Dining Experience.
• Up to 10% of the base salary in performance-based bonuses
• Comprehensive Benefits Package
• Medical, Dental, and Vision Insurance
• Group Life and Disability Insurance
• Group Accident, Hospital Indemnity, and Critical Illness Insurance
• Traditional and Roth 401(k) Plan
• Exclusive Perks & Growth Opportunities
• Employee Dining Discounts and/or Complimentary Onsite Meals
• Career Development & Limitless Growth Opportunities
• If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
• Paid Time Off
• Employee Assistance Program (EAP)
• Commuter and Dependent Care Benefits

What You’ll Do

As a Restaurant Manager with THE ONE GROUP, you will be responsible for overseeing daily front-of-house and back-of-house operations, ensuring smooth service, and leading a team to deliver unforgettable guest experience. You’ll play a crucial role in maintaining service excellence, team development, and financial performance while fostering a dynamic, high-energy dining atmosphere.

Key Responsibilities

• Operations Leadership
• Oversee daily restaurant operations, including front-of-house and back-of-house management
• Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience
• Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations
• Organize and supervise staff shifts, ensuring optimal floor coverage
• Implement and uphold company policies and hospitality standards
• Team Development & Staffing
• Recruit, hire, and onboard top talent to build and maintain a high-performance team
• Train and mentor employees in customer service best practices and operational excellence
• Conduct performance appraisals and provide constructive feedback to improve productivity
• Foster team morale and motivation, ensuring a collaborative and high-energy work environment
• Guest Satisfaction & Brand Development
• Deliver superior service and maximize customer satisfaction
• Handle guest concerns with professionalism and efficiency, ensuring positive resolutions
• Uphold THE ONE GROUP’s brand image and develop initiatives to enhance its local presence
• Promote the brand through word-of-mouth marketing, restaurant events, and local partnerships
• Recommend creative ways to attract new guests, including social media engagement and promotions
• Financial & Business Performance
• Monitor restaurant revenue and expenses, ensuring profitability and cost control
• Identify areas to optimize sales, reduce waste, and improve overall financial performance
• Work with leadership to develop marketing and promotional strategies to increase guest traffic
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Maintain oversight of inventory and ensure effective purchasing strategies

What We’re Looking For

• Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager
• Strong customer service background with a focus on guest experience and operational excellence
• Extensive food and beverage knowledge, with the ability to educate staff on menus and ingredients
• Familiarity with restaurant management software (OpenTable, Avero, POS systems, etc.)
• Strong leadership, communication, and problem-solving skills
• Acute financial management skills, with experience handling budgets and P&L reports

Why STK is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, join us in delivering an unmatched dining experience!

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