Management Training Program

Express Oil Change & Tire Engineers; Mooresville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Express Oil Change & Tire Engineers in Mooresville, NC is seeking a Manager in Training to grow into key leadership roles within our fast-paced automotive service operation. You will learn all aspects of the store and the company while serving customers and building foundational leadership experience.

You will gain hands-on management skills, develop customer service excellence, and learn to coordinate service with technicians.

Qualifications

• Must have high level of motivation with hands-on management skills.
• Top-notch customer service skills with a desire to build long term trust and relationships with customers.
• Effective communication and interpersonal skills.
• Automotive experience helpful but not required.

Responsibilities

• Consistently creating results for customers, teammates and the company.
• Responsible for ensuring customers are greeted courteously and receive high-quality service.
• Scheduling service appointments and answering questions in person and on the phone.
• Consulting customers on service needs and keeping them updated on progress.
• Providing the customer with a positive experience.
• Ensuring company standards are met, maintained, and exceeded.
• Involvement in every aspect of store operation.
• Communicating accurately to teammates and technicians to meet time commitments.
• Ability to step in to take on additional duties.

Skills

Customer service

Leadership

Communication

Automotive experience

Job description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over350 locations across 21states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow intokey leadership roles.As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today.

Responsibilities include (but are not limited to):

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company’s high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

Qualifications

We are looking for:

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

Additional Information

Allinformation will be kept confidential according to EEO guidelines.

Physical Requirements:

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.

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