Management Training Program

Express Oil Change & Tire Engineers; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading automotive maintenance provider in Houston is seeking a Manager in Training to join its team. This role involves hands-on management training, ensuring exceptional customer service, and learning various aspects of store operations. The ideal candidate will possess strong management and customer service skills, with a focus on building lasting relationships. The company offers a structured leadership development program that prepares candidates for key management roles, with responsibilities in every facet of store operation and customer interaction.

Qualifications

• High level of motivation with hands-on management skills.
• Effective communication and interpersonal skills are essential.
• Automotive experience is helpful but not required.
• Automotive experience is helpful but not required.

Responsibilities

• Create results for customers and team members.
• Ensure customers receive high levels of service.
• Schedule service appointments and consult customers.
• Maintain a positive customer experience.
• Ensure company expectations are met and exceeded.
• Meet, maintain, and exceed company expectations.
• Be involved in all aspects of store operations.
• Communicate clearly with teammates and technicians on timelines.
• Step in to take on additional duties as needed.

Skills

Hands-on management skills

Top-notch customer service skills

Effective communication skills

Interpersonal skills

Job description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over350 locations across 21states, leading our industry through excellence, innovation, and growth. Don’t let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow intokey leadership roles.As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today.

Responsibilities include (but are not to limited):

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Scheduling service appointments and answering questions in person and on the telephone
• Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
• Providing the customer with a positive experience
• Ensuring our company’s high level of expectations are met, maintained, and exceeded
• Involvement in every aspect of the store operation
• Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
• Ability to step in when necessary to take on additional duties

Qualifications

We are looking for:

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

Additional Information

Allof your information will be kept confidential according to EEO guidelines.

Physical Requirements:

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.