Management & Program Analyst (Workforce Management)

Customs and Border Protection; Houston (TX); On-site; USD 85,000 - 105,000; Full time

Job summary

U.S. Customs and Border Protection in Houston, TX seeks a qualified professional for a GS-13 level position focused on workforce management and program optimization.

The role involves leading policy development, advanced data analysis, and delivering strategic insights to executive leadership. Applicants must demonstrate at least 1 year of specialized experience at the next lower grade, with residency and background checks per federal requirements.

Qualifications

• 1 year of specialized experience equivalent to the next lower grade level; eligible for GS-13.
• Leading workforce management projects and developing policies to optimize performance.
• Designing and implementing data analysis methods to assess workforce needs.
• Providing expert guidance on workforce planning and program improvement to senior leadership.
• Preparing and delivering reports and briefings for executive decision-makers.
• Collaborating with cross-functional teams to drive improvements in operations.

Responsibilities

• Lead workforce management projects and policy development to optimize organizational performance.
• Design and implement data analysis methods to assess workforce needs and propose strategic solutions.
• Provide expert guidance on workforce planning, resource allocation, and program improvements to senior leadership.
• Prepare and present comprehensive reports and briefings for executive decision-making.
• Collaborate with cross-functional teams to address workforce challenges and drive operational improvements.

Job description

Organizational Location

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Office of Field Operations in Houston TX. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Experience GS-13

You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading workforce management projects, including the development and evaluation of policies and procedures to optimize organizational performance. Designing and implementing complex data analysis methods to assess workforce needs and recommend strategic solutions. Providing expert guidance to senior leadership on workforce planning, resource allocation, and program improvement initiatives. Managing the preparation and delivery of comprehensive reports and briefings on workforce management issues for executive decision-making. Collaborating with cross-functional teams to resolve workforce challenges and drive continuous improvement in program operations NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the \"Required Documents\" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/20/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles

If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting document