Management & Program Analyst (Facilities)

U.S. Customs and Border Protection; Portland (ME); On-site; USD 85,000 - 105,000; Full time

Job summary

U.S. Customs and Border Protection (CBP) in Portland, Maine, seeks a candidate at the GS-13 level. The role requires 1 year of specialized experience and involves developing requirements, coordinating proposals, and liaising with contractors for facilities programs and operations.

Applicants must meet all qualification requirements, observe Time in Grade rules, and be prepared for a one-year probationary period. Residency considerations may apply for non-CBP employees.

Qualifications

• Meet all qualification requirements, including education if applicable to this position.
• Time in Grade: current federal employees must have served 52 weeks at the next lower grade by 08/25/2026.
• Residency requirement for applicants not currently employed by CBP; may request a residency waiver under listed conditions.
• Probationary period: one year during the first year of the initial permanent federal appointment.
• CTAP/ICTAP eligibility criteria and required documentation if applicable.

Responsibilities

• Develop requirements and statements of work for projects and proposals.
• Coordinate requests for proposals and manage vendor/service provider relations.
• Liaise with contractors to respond to questions and resolve issues.
• Review project documents for completeness and accuracy.
• Arrange and attend meetings with space, services, equipment, and material representatives.
• Analyze long-range needs and problems for facilities programs and operations.

Job description

Organizational Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Boston Field Office, Field Mission Support, located in Portland, Maine.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience

You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Developing requirements and statements of work, processing bid questions, and coordinating requests for proposals.
• Managing the work of maintenance, repair, and operations functions with a variety of vendors and service providers across various trades or technical disciplines.
• Serving as the liaison with contractors to respond to questions, recommendations, or to resolve any relationship problems or conflicts.
• Reviewing all project documents for completeness and accuracy regardless of the preparer.
• Arranging and attending meetings and conferences with representatives of those occupying space or supplies space, services, equipment, or materials.
• Researching and analyzing long-range needs and critical problems for facilities programs and operations, such as analyzing damages created by natural disasters to assess needed repairs, construction, or rehabilitation projects.

NOTE

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/25/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following text: Applicant Resources | CBP Careers

Residency

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles

If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the "Required Documents" section of this announcement.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.