Management - Assistant Manager

Universal Store; Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

IHOP in Lafayette, IN is seeking an Operations Supervisor to direct the unit and ensure guest satisfaction and profitability. This role will oversee daily operations, coordinate with the General Manager, and uphold quality standards across service, food safety, and cost control.

You will lead and train staff, manage inventories, schedules, and safety compliance, and ensure adherence to SOPs and regulatory requirements. Strong communication and team coordination are essential for success.

Qualifications

• High school diploma or GED with 2–4 years related experience or equivalent.
• Ability to read and interpret safety rules and operating instructions.
• Ability to write routine reports and correspondence.
• Strong mathematical skills for inventory and budgeting.
• Experience with training and supervising staff; IHOP SOP knowledge.

Responsibilities

• Assist in budgeted sales and profits achievement.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by SOP and operations plan.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in recruitment, training and retention of employees as defined by SOP and operations plan for the assigned unit.
• Ensure adequate levels of supplies.
• Ensure proper operational condition of equipment, building structure and premises according to regulations and SOP.
• Ensure safety and sanitation practices are maintained according to regulations and SOP.
• Ensure security practices as defined by SOP.
• Assist in completion of all required reports and paperwork.
• Perform other duties as assigned.

Skills

English language

Report writing

Training and mentoring

Guest service

Supervisory skills

Education

High school diploma or GED

2–4 years related experience

IHOP training courses

Job description

SUMMARY

Directs the operation unit by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following:

• Assist in the achievement of budgeted sales and profits.
• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Implement Craft Training program for all restaurant hourly employees to improve unit operations and the guest experience.
• Assist in the execution of annual financial, local restaurant marketing, guest service and human resource objectives, strategies and tactics for assigned unit, as defined by the current IHOP Standard Operation Procedures (SOP) and the current operations plan.
• Comply with federal, state, and local regulations which are applicable to assigned unit.
• Assist in the recruitment, training and retention of employees as defined by the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Ensure security practices as defined by the SOP.
• Assist in the completion of all required reports and paperwork.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervise craft employees at assigned unit. Assist General Manager with the overall direction, coordination, and evaluation of Company unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Keep the General Manager informed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or restraint employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, AND REGISTRATIONS

A valid Driver’s License will be necessary to drive a car on Company business.

OTHER SKILLS AND ABILITIES

Certification through assigned IHOP training courses.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to stand, walk, and sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell. The employee regularly must lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally is exposed to fumes or airborne particles. The employee frequently works near moving mechanical parts and is frequently exposed to caustic chemicals. The employee occasionally is exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.