MANAGEMENT ANALYST III/ GS 20

City of Alexandria, VA; Alexandria (VA); Sur place; USD 85 000 - 115 000; Plein temps

Résumé du poste

The City of Alexandria, Virginia’s Department of Transportation & Environmental Services seeks a Management Analyst III (Community Engagement) to guide public involvement on transportation, infrastructure and environmental projects, helping residents participate in shaping city initiatives.

You will plan public meetings, develop accessible materials, manage CRM records, and coordinate with project teams and external stakeholders to translate technical information into clear, actionable

Qualifications

• Four-year degree in public administration or communications with experience in public engagement.
• Four-year degree in Communications, Community Engagement, or related field with experience in community engagement and outreach.
• Experience in building relationships with community members and stakeholders, coordinating outreach initiatives, assessing community needs, and supporting program evaluation.

Responsabilités

• Plan and facilitate public meetings and outreach activities, in collaboration with project managers and multidisciplinary teams.
• Develop accessible, public-facing materials such as presentations, fact sheets, and FAQs.
• Manage CRM records and coordinate communications with engineers, staff, and external stakeholders.
• Monitor community feedback and concerns, and adjust engagement strategies accordingly.
• Prepare clear reports, memoranda, and briefing materials to support project implementation and coordination.

Connaissances

Communication skills

Social media knowledge

Adobe Creative Suite

Microsoft Office

Web analytics tools

Formation

Public administration degree

Communications degree

Outils

CRM tools

ArcGIS

Wordpress

Drupal

Description du poste

MANAGEMENT ANALYST III (COMMUNITY ENGAGEMENT)

Do you want to help shape the future of Alexandria by connecting people with the projects that are transforming their community? The Department of Transportation & Environmental Services (T&ES) is looking for a creative, strategic, and community-minded professional to join our Communications Team as a Management Analyst III (Community Engagement). From improving transportation and strengthening essential infrastructure to advancing environmental initiatives and making our streets and neighborhoods safer and more resilient, T&ES tackles some of Alexandria’s most complex and consequential challenges. This position brings work to life for the public, creating meaningful opportunities for residents and stakeholders to understand, engage with, and help shape the projects and services that affect their daily lives.

Working at the intersection of communications, infrastructure, and public service, the Management Analyst III (Community Engagement) leads engagement strategies for multiple high-profile projects. The position works closely with project managers, engineers, environmental specialists, other City departments, and community stakeholders to translate complex technical information into clear, accessible communications and create meaningful opportunities for public input.

Responsibilities include planning and facilitating public meetings and outreach activities; developing engaging, accessible public-facing materials; managing project communications and stakeholder information through customer relationship management (CRM) tools; and responding thoughtfully to community questions and concerns. The specialist exercises independent judgment and problem-solving to navigate competing interests, build trust, set realistic expectations, and support transparent, responsive communication throughout the project lifecycle.

Beyond individual projects, the Management Analyst III (Community Engagement) helps strengthen how T&ES connects with the community by identifying opportunities to improve communication practices, expand public participation, and build lasting relationships with residents and stakeholders. This is an opportunity for a creative, collaborative, and solutions-oriented professional to help shape important City initiatives, make complex work understandable, and ensure community voices inform decisions that will influence Alexandria for years to come.

The Opportunity

• Leads community engagement for multiple high-profile transportation, infrastructure, and environmental projects, developing strategies that reflect project goals, stakeholder needs, and community priorities
• Plans and coordinates public meetings, community briefings, stakeholder discussions, and other outreach activities in collaboration with project managers and multidisciplinary teams, creating meaningful opportunities for public input and dialogue
• Translates complex technical information—including project designs, schedules, construction impacts, and proposed improvements—into clear, accessible information for residents, businesses, and other stakeholders
• Develops and reviews public-facing materials such as presentations, fact sheets, project summaries, frequently asked questions, website content, graphics, and meeting notices
• Serves as a primary point of coordination for community engagement on assigned projects, working closely with project managers, engineers, technical staff, communications colleagues, other City departments, and external stakeholders to align messaging, coordinate outreach, and ensure timely follow-up
• Monitors community feedback, stakeholder concerns, public sentiment, and emerging issues; exercises independent judgment in responding to inquiries and sensitive issues, managing public expectations, and recommending appropriate engagement and communication strategies
• Manages project engagement records and customer relationship management (CRM) tools to track community contacts, inquiries, stakeholder concerns, commitments, and follow-up activities, supporting consistent communication and accountability across projects
• Assists in the development, implementation, and evaluation of departmental programs, communication initiatives, community engagement practices, and project outreach plans
• Evaluates the effectiveness of engagement activities and communication methods, identifies opportunities to improve outreach and internal coordination, and recommends enhancements to policies, procedures, standard operating procedures, and departmental practices
• Applies knowledge of public relations, strategic communications, stakeholder management, and community engagement principles to strengthen public trust, promote transparency, and build constructive relationships between the City and the community
• Uses digital communication platforms, web-based tools, presentation and graphic design applications, and data management systems to develop materials, organize information, analyze feedback, and support effective engagement
• Manages special projects and initiatives related to capital project controls, such as the City’s infrastructure map (Arc GiS), reporting tools, and public-facing resources to communicate capital project status, schedules, and impacts.
• Manages various SharePoint initiatives
• Prepares clear, accurate, and concise reports, memoranda, correspondence, briefing materials, meeting summaries, and other written communications to support project implementation, decision-making, and internal and external coordination
• Works independently to prioritize competing assignments, manage multiple project timelines, exercise initiative, solve problems, and make informed decisions while maintaining close coordination with project teams and departmental leadership

About T&ES

T&ES is a community partner in shaping a livable, green, and prospering Alexandria. We plan, build, operate, and maintain transportation systems and infrastructure that improve mobility and provide people and businesses with core public services. The work we do keeps Alexandrians moving, growing sustainability, and thriving. If you are curious for a broader view of our City, click City of Alexandria to learn more.

Four-Year Degree; Considerable experience in a position involving public administration, program planning and evaluation, and the forecasting of budget and other program/departmental needs; and completion of college level courses in public administration, accounting, and management practices; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Four-year degree in Communications, Community Engagement, Communications, Public Administration, or a related field; and three (3) to five (5) years of progressively responsible experience in community engagement, public outreach, program planning and coordination, partnership development, or public administration. Experience should include building relationships with community members and stakeholders, coordinating outreach initiatives, assessing community needs, and supporting program evaluation and resource planning.

Additional Knowledge and Skills

Excellent communication skills, highly motivated, results driven, creative problem solver. Possessing a working knowledge of social media platforms and software (Facebook, X, Instagram, and Bluesky), creative software (Adobe Creative Suite, Canva, or similar), Microsoft Office Suite, website content management systems (Wordpress, Drupal, or similar), email marketing tools and platforms (Mailchimp, BEE, or similar), and web analytics tools (Google Analytics or similar). Experience with photography and videography is preferred.