Management Analyst II

Department of Health and Human Services; Augusta (ME); Hybrid; USD 54,000 - 76,000; Full time

Benefits offered by this job

13 paid holidays

3+ weeks vacation leave

Health insurance coverage

Dental insurance

MainePERS retirement

Job summary

Department of Health and Human Services (DHHS) in Augusta, ME, seeks a highly analytical professional to join the Office for Family Independence. You will collect and analyze MaineCare eligibility data, build dashboards, and support leadership with data-driven decisions for statewide public assistance programs.

The role involves collaborating with program leadership, ensuring data quality for reporting, and aiding modernization efforts while maintaining compliance with federal requirements.

Qualifications

• Eight years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems.
• Ability to work independently and balance priorities with deadlines.
• Strong communication and collaboration skills in cross-functional teams.

Responsibilities

• Collect, validate, analyze, and interpret MaineCare eligibility and operational data.
• Develop reports and dashboards to support leadership decision-making.
• Identify trends, operational issues, and opportunities for program improvement.
• Support federally required reporting and ensure data accuracy and integrity.
• Assist with MaineCare systems modernization by documenting business requirements and collaborating with technology partners.
• Develop complex data queries and analytical reports.
• Support budget development, workload analysis, and resource planning.
• Recommend improvements to business processes and reporting methods.
• Collaborate with leadership, technology staff, vendors, and federal partners.

Skills

Data analysis

Report development

Communication skills

Problem solving

Education

Eight years of education/experience in analysis/improvement of organizational systems

Tools

MaineCare systems (ACES, MyMaineConnection, Siebel)

Job description

Job Summary

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

Department of Health and Human Services (DHHS)

Opening Date: August 21, 2026 Closing Date: September 3, 2026 Job Class Code: 0393 Grade: 24 (Pro/Tech) Salary: $54,433.60 - $76,336 per year* *This is inclusive of a 5.33% recruitment and retention stipend Position Number: 20002-5197 Location: Augusta Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. This position allows for partial telework with management approval.

Core Responsibilities

The Office for Family Independence is seeking a highly analytical and detail oriented professional to join the Central office team in Augusta, ME. This position is ideal for someone who enjoys working with data, identifying trends, solving complex problems, and helping transform information into meaningful business decisions. The successful candidate will work closely with MaineCare program leadership, providing the data and analysis needed to support program operations, strategic planning, and decision making. This is an excellent opportunity for someone who enjoys using data to answer complex questions and aid in the administration of a statewide public assistance program serving hundreds of thousands of Maine residents. This position will collect, compile, validate, and analyze data related to MaineCare eligibility operations, program performance, workload trends, and policy implementation. The analysis produced by this role will support MaineCare leadership in evaluating program outcomes, identifying emerging trends, managing resources, supporting budget development, and guiding operational improvements. The position will also play a key role in supporting federally required reporting by ensuring data accuracy, integrity, and compliance with reporting requirements. In addition, this position will support MaineCare technology system maintenance and modernization efforts by helping define business requirements, collaborating with technology partners, and ensuring program data needs are incorporated into system enhancements. This role offers a unique opportunity to develop comprehensive understanding of MaineCare eligibility operations while helping improve the quality, accessibility, and use of program data across the Department. The successful candidate will collaborate with program leadership, contribute to major modernization initiatives, and help ensure data driven decisions support the effective administration of MaineCare services statewide.

Primary Responsibilities

• Collect, validate, analyze, and interpret MaineCare eligibility and operational data.
• Develop reports and dashboards to support leadership decision-making.
• Identify trends, operational issues, and opportunities for program improvement.
• Support federally required reporting and ensure data accuracy and integrity.
• Assist with MaineCare systems modernization by documenting business requirements and collaborating with technology partners.
• Develop complex data queries and analytical reports.
• Support budget development, workload analysis, and resource planning.
• Recommend improvements to business processes and reporting methods.
• Collaborate with leadership, technology staff, vendors, and federal partners.

Preferred knowledge and ability

Knowledge of:

• MaineCare eligibility systems and their interdependencies.
• Office for Family Independence programs, policies, and procedures.
• Data collection, validation, interpretation, and reporting methodologies.
• Technology systems supporting MaineCare administration (ACES, MyMaineConnection, Siebel, etc.).
• MaineCare budget processes and state auditing requirements.

Ability to:

• Design and document business requirements.
• Analyze complex datasets and develop recommendations.
• Create complex data queries.
• Identify operational issues and propose solutions.
• Communicate technical concepts to business users.
• Build collaborative working relationships.
• Plan and organize multiple priorities.

Minimum Qualifications

In order to qualify, you must have eight (8) years of education, training, and/or experience analyzing, evaluating, and/or developing improvements to organizational and/or managerial systems, programs, and practices. The background of well-qualified candidates will demonstrate the following competencies:

• Exceptional organizational skills, attention to detail, and ability to balance competing priorities and meet deadlines.
• Ability to work independently and take initiative to identify issues, validate causes, and develop and propose solutions.
• Ability to establish and maintain effective, collaborative working relationships with staff, co-workers, constituents, other offices, contracted vendors, and/or agencies.
• High level of proficiency in verbal and written communications, data analyzation and experience working within a team and providing quality results to multiple sources.

Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Application Information

For additional information about this position please contact Marcus Hatch, Recruitment & Retention Specialist at [phone] or by email at [e-mail]

Agency Information

The Department of Health and Other Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers. The Office for Family Independence (OFI) is responsible for the administration of several programs and services, including MaineCare, Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Child Support, and Disability Determinations.

Benefits of working for the State of Maine

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
• Retirement Plan – The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn more about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Equal Opportunity Statement

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

About Us

Join Maine State Government and Make a Difference in Your Community. If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers. With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an opportunity for you to help make Maine an even better place to live.