Managed Services - IT Asset Management (ITAM) Manager

PwC; Philadelphia (Philadelphia County); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC is seeking a Managed Services - IT Asset Management (ITAM) Manager in the United States. You will design and implement robust IT systems, manage cloud infrastructure, and ensure availability for clients within our Cloud Operations practice.

You will lead teams, mentor staff, and own projects, driving performance, standards, and client satisfaction while embracing technology and innovation to enhance delivery. The role offers growth and a comprehensive benefits package.

Qualifications

• At least a Bachelor's degree.
• At least 5 years of experience in IT/cloud operations.

Responsibilities

• Managing and optimizing cloud infrastructure to support seamless operations and minimize downtime
• Implementing industry‑leading practices for cloud-based systems to enhance performance and availability
• Monitoring and troubleshooting cloud services to address issues promptly and maintain service excellence
• Designing cloud infrastructure architecture to support business operations and client needs
• Leading teams in strategic planning and execution of cloud migration and optimization projects
• Coaching and mentoring team members to develop skills and deliver quality outcomes
• Analyzing system interactions to identify opportunities for infrastructure performance improvement
• Collaborating with stakeholders to address conflicts and engage in critical conversations
• Upholding professional and technical standards, including compliance with cloud regulations and guidelines

Skills

Cloud platforms (AWS/Azure/GoogleCloud

Leadership & mentoring

Strategic planning

IT asset management

Education

Bachelor's degree

Tools

AWS

Azure

Google Cloud Platform

Job description

The Opportunity

As a Managed Services - IT Asset Management (ITAM) Manager, you will play a pivotal role in designing and implementing robust IT systems that support business operations, confirming seamless network and server functionality. Within our Cloud Operations practice, you will focus on managing and optimizing cloud infrastructure to enable smooth operations and availability for clients. This involves monitoring, troubleshooting, and applying industry‑leading practices for cloud‑based systems.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role, you will analyze and identify the linkages and interactions between the component parts of an entire system, take ownership of projects, and develop skills outside your comfort zone, encouraging others to do the same.

Responsibilities

• Managing and optimizing cloud infrastructure to support seamless operations and minimize downtime
• Implementing industry‑leading practices for cloud‑based systems to enhance performance and availability
• Monitoring and troubleshooting cloud services to address issues promptly and maintain service excellence
• Designing cloud infrastructure architecture to support business operations and client needs
• Leading teams in strategic planning and execution of cloud migration and optimization projects
• Utilizing technical proficiency in Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform to drive cloud strategy and service delivery
• Coaching and mentoring team members to develop skills and deliver quality outcomes
• Analyzing system interactions to identify opportunities for infrastructure performance improvement
• Collaborating with stakeholders to address conflicts and engage in critical conversations
• Upholding professional and technical standards, including compliance with cloud regulations and guidelines

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Design/Multimedia, Engineering, Operations/Supply Chain, Project/Technology Management, Risk Management/Insurance
• Utilizing cloud platforms like AWS, Azure, or Google Cloud Platform
• Managing IT asset management projects with strategic planning and execution
• Embracing technology and innovation to enhance service delivery
• Mentoring junior staff and developing leadership skills
• Analyzing and identifying system interactions for optimization
• Troubleshooting cloud computing issues with technical consultation skills

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.