Managed Services Engineer II, Data Services

Segra; Columbia (SC); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Paid holidays and PTO

Job summary

Segra is seeking a qualified Managed Services Engineer II, Data Services to join our team in a full-time role. This position focuses on architecting, configuring, deploying, and maintaining Segra's data-services platform with a hybrid work arrangement requiring at least three in-office days and two remote days per week.

You will translate customer requirements into technical specifications for L2/L3 solutions, develop automation scripts for provisioning, and design IP addressing across

Qualifications

• Bachelor's degree or equivalent in a related field.
• CCNA or comparable industry certification preferred.
• Minimum 5 years of progressive experience in networks or systems analysis.
• Experience designing and documenting configuration specifications for data managed-services.

Responsibilities

• Architect, configure, deploy, and maintain Segra's managed data-services platform.
• Translate customer requirements into technical specifications for L2/L3 solutions.
• Develop and test automation scripts for device provisioning and configuration management.
• Collaborate with internal teams and customers across enterprise, government, and carrier segments.

Skills

Layer 2/3 networking

Data services deployment

Analytical troubleshooting

Interpersonal communication

Education

Bachelor's degree in CS/IT/IS or related field

Equivalent education/experience

Tools

Meraki MX

MS devices

Arista Velocloud

Fortinet

Adtran equipment

Job description

Segra is searching for a qualified and experienced Managed Services Engineer II, Data Services to join us in a full-time capacity.

Location Requirement

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in one of our Segra offices, with flexibility to work remotely two (2) days each week.

Role Overview

The Managed Services Engineer II, Data Services applies systems analysis techniques, network design methodology, and engineering judgment to architect, configure, deploy, and maintain Segra's managed data-services platform. The role analyzes customer requirements and translates them into technical specifications for layer 2/layer 3 solutions, develops and tests automation scripts for device provisioning and configuration management, and designs IP addressing schemes across complex multi-site environments. Daily responsibilities require the independent exercise of discretion in evaluating network topologies, diagnosing service-affecting conditions, and recommending design modifications. Work is performed in collaboration with internal engineering teams and external customers across enterprise, government, and carrier segments. This position operates on a first-shift schedule with a rotating on-call obligation.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a closely related field; or equivalent combination of education and progressive technical experience.
• CCNA or comparable industry certification preferred.

Experience

• Minimum 5 years of progressive experience in systems analysis, network design, or software/script development within telecommunications or information technology environments.
• Demonstrated application of systems analysis techniques to data managed-services design and deployment.
• Experience designing, developing, testing, and documenting configuration specifications for data managed-services solutions.
• Experience analyzing customer requirements and translating them into technical specifications in collaboration with customers and vendors.
• Systematic diagnosis and resolution of complex technical issues, with thorough documentation in ticketing and configuration-management platforms.

Key Competencies

• Understanding layer 2, layer 3 circuit operation including VPLS, VPRN, and DIA/IES services with Border Gateway Protocol.
• Provision and troubleshoot data equipment related to managed services deployment to include Meraki MX and MS devices, Arista Velocloud, Fortinet, Adtran routers and switches.
• Systems analysis and solution design, applying advanced product knowledge to develop technically sound configurations.
• Analytical troubleshooting methodology: ability to isolate root cause through systematic evaluation of configurations, logs, and protocol behavior.
• Strong interpersonal communication skills necessary.

About Segra

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range

$64,050.00 - $80,115.00

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.