Managed Services - Data, Analytics & AI - Manager

PwC South Africa; Dallas (TX); On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

401k

Vacation & holidays

Job summary

PwC South Africa is seeking an experienced Manager to lead the end-to-end delivery of AI and machine learning services within the Managed Services team. You will motivate your team, oversee quality deliverables, and build meaningful client relationships while navigating complex challenges.

The role requires a Bachelor's Degree and at least 6 years of experience in AI/ML service delivery, with demonstrated leadership and ITIL familiarity. Up to 60% travel is expected.

Qualifications

• Bachelor's Degree required.
• Minimum 6 years of experience in data analytics or AI/ML service delivery.
• Strong leadership and client-facing capabilities.

Responsibilities

• Oversee end-to-end delivery of AI and machine learning projects.
• Inspire and motivate team members to achieve excellence.
• Cultivate substantial relationships with clients to understand their needs.
• Navigate and resolve complex challenges in project execution.
• Collaborate with cross-functional teams to drive innovation.
• Confirm quality outputs that meet client expectations.
• Utilize data-driven insights to enhance service delivery.
• Foster a culture of continuous improvement and learning within the team.

Skills

AI/ML leadership

End-to-end delivery

Client discussions

AI model monitoring

Mentoring juniors

Architects/engineers collaboration

Reusable components development

Data & Analytics delivery

ITIL processes

Education

Bachelor's Degree

Job description

Industry/Sector Not Applicable Specialism Managed Services Management Level Manager Job Description & Summary

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity As part of the Managed Services team, you will lead the end-to-end delivery of AI and machine learning services, driving innovation and operational excellence. As a Manager, you will motivate and inspire your team, oversee quality deliverables while fostering meaningful client relationships and navigating complex challenges. This role offers a unique chance to shape the future of AI solutions, collaborate with diverse teams, and enhance your leadership skills in a dynamic environment.

Responsibilities

• Oversee the thorough delivery of AI and machine learning projects
• Inspire and motivate team members to achieve excellence in their work
• Cultivate substantial relationships with clients to understand their needs
• Navigate and resolve complex challenges in project execution
• Collaborate with cross-functional teams to drive innovation
• Confirm quality outputs that meet client expectations
• Utilize data-driven insights to enhance service delivery
• Foster a culture of continuous improvement and learning within the team

What You Must Have

• Bachelor's Degree
• At least 6 years of experience

What Sets You Apart

• Demonstrating leadership in AI/ML service delivery
• Managing end-to-end AI/ML service operations
• Leading client discussions on AI pipeline operationalization
• Implementing monitoring for AI models in production
• Guiding junior team members in AI systems
• Collaborating with architects and engineers for compliance
• Driving development of reusable AI components
• Leading Data & Analytics project delivery
• Demonstrating experience with ITIL processes

Travel Requirements Up to 60%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

PwC offers a wide range of benefits, including

• medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.

At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.

We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.