Managed Services Analyst IV

Globalhealthcareexchangeinc; United States; Remote; USD 36,000 - 44,000; Full time

Job summary

Global Healthcare Exchange (GHX) seeks an experienced Managed Services Analyst IV in the United States. This senior role combines outstanding customer service, administrative excellence, and strategic leadership to drive operational excellence and high customer satisfaction.

You will mentor peers, manage escalation processes, and lead innovative quality control initiatives while supporting onboarding and training for new hires.

Qualifications

• Bachelor’s degree preferred or equivalent with 3 years of experience.
• Advanced technical knowledge of software products.
• Working knowledge of Microsoft Office Suite, MS Excel, Word and PowerPoint.

Responsibilities

• Serve as a subject matter expert and resource for peers, providing advanced training and guidance.
• Mentor team members on problem-solving and escalation management best practices.
• Aid in increasing adoption of GHX’s practices through daily customer interactions.
• Prepare and present reports with milestones and KPIs.
• Conduct quality assurance reviews to validate deliverables and satisfy client expectations.
• Lead innovation projects to improve quality control and customer experience.
• Assist with onboarding and training of new hires.

Skills

Customer service

Issue resolution

Communication skills

Project management

Integrity & professionalism

Team collaboration

Adaptability

Industry knowledge

Education

Bachelor’s degree or equivalent with 3 years experience

Tools

Microsoft Office

Microsoft Excel

PowerPoint

Job description

The Managed Services Analyst IV role represents an advanced level of expertise and responsibility within the organization, requiring a combination of advanced customer service skills, administrative proficiency, strategic thinking, and leadership abilities to drive operational excellence and ensure the highest level of customer satisfaction.

This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity.

Principle Duties and Responsibilities:

• Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team.
• Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management.
• Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
• Prepare and present reports that indicate milestones, and key performance indicators.
• Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations.
• Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery.
• Assist with onboarding and conducting training of new hires.

Required Skills:

• Ability to deliver exceptional customer service, resolve complex issues, and exceed customer expectations
• Internet savvy and computer literacy with proficiency in Microsoft Office applications.
• Strong commitment to upholding the highest standards of integrity, ethics, and professionalism in all interactions and decision-making processes
• Excellent communication, interpersonal, and collaboration skills, with the ability to effectively interact with diverse stakeholders and build strong relationships
• Exceptional professionalism
• Project Management
• Ability to evolve and adeptly navigate through evolving guidelines or processes
• Exhibits industry knowledge and constantly strives to learn

Required Qualifications

• Bachelor’s Degree preferred or High School Diploma or equivalent with 3 years of experience
• Advanced technical knowledge of software products
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint
• Supply Chain experience preferred
• Experience working in a team-oriented environment
• Up to 10% travel annually required

Estimated hourly compensation $25.96 - $32.21

The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

GHX: It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Read our GHX Privacy Policy