Managed Print Consultant

Industry Analysts, Inc.; Milwaukee (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Gift card program

Custom menswear

Rolex incentive

Paid time off

Paid sick days

Paid holidays

Parental leave

Education reimbursement

401(k) advisory

Health benefits

Job summary

Impact’s Print Team seeks a Managed Print Consultant to grow and support local print clients. You’ll manage a portfolio of active print-only accounts and serve as the primary contact for client relationships, reviews, and timely issue resolution.

Responsibilities focus on driving net-new print business, retaining clients, and collaborating with internal teams to deliver effective print solutions that maximize client impact.

Qualifications

• 5+ years of experience in Copier Sales
• High level of knowledge on copier leases and Kyocera and Konica print equipment
• High level understanding of lease buyouts, upgrade, and lease return process
• Ability to work independently and communicate efficiently interdepartmentally
• Ability to work with clients to understand issues and work internally and externally to resolve
• Understanding of Papercut, Printer Cloud and SMUA software agreements
• Problem solving, organizational, and presenting skills are required

Responsibilities

• Drive net-new print business in local market
• Manage and retain a portfolio of active print-only clients
• Serve as the dedicated representative for assigned print clients
• Conduct regular and consistent business reviews with clients
• Address and resolve client inquiries and issues in a timely manner
• Ensure client satisfaction and build strong relationships
• Monitor account activity and identify opportunities for account upgrades
• Collaborate with internal teams to support client needs
• Support Impact’s goal of client retention and growth within print services

Skills

Copier sales

Lease buyouts

Lease renewals

Client relations

Papercut

Printer Cloud

SMUA software

Tools

Papercut

Printer Cloud

SMUA

Job description

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.

Job Overview

The Print Team's primary objective is to grow, retain, and support print clients in local go-to-markets.

The Managed Print Consultant drives new print business in the local market while managing a portfolio of active print-only clients. This role serves as the primary representative for assigned accounts, ensuring client satisfaction through consistent business reviews and timely issue resolution. By monitoring account activity and identifying opportunities for upgrades, the specialist supports retention and growth objectives. Collaboration with internal teams is essential to deliver solutions that strengthen client relationships and maximize impact.

Responsibilities

Drive net-new print business in local market

Manage and retain a portfolio of active print-only clients

Serve as the dedicated representative for assigned print clients

Conduct regular and consistent business reviews with clients

Address and resolve client inquiries and issues in a timely manner

Ensure client satisfaction and build strong relationships

Monitor account activity and identify opportunities for account upgrades

Collaborate with internal teams to support client needs

Support Impact’s goal of client retention and growth within print services

Qualifications & Experience

5+ years of experience in Copier Sales

High level of knowledge on copier leases and Kyocera and Konica print equipment

High level of understanding of the lease buyouts, upgrade, and lease return process

Ability to work independently and communicate efficiently interdepartmentally

Ability to work with clients to understand issues and work internally and externally to resolve

Understanding of Papercut, Printer Cloud and SMUA software agreements

Problem solving, Organizational, and presenting skills are required

What Drives Impact

Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:

Innovation: We embrace change because innovation lives outside the comfort zone.

Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.

Honesty: We are fiercely transparent and consistently honest.

Fun: We fuel work with fun, knowing life's too short for boring.

Low Ego: We champion ideas over titles, because brilliance knows no rank.

One Team: We win as a team, we lose as a team, we are one team.

Compensation

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.

Impact may offer applicable incentive compensation plans depending on role and/or department.

Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In

5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards

Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave

Development and growth opportunities with on-going training & continued education reimbursement

401(K) & retirement plans with complimentary financial advisory services

Comprehensive health, disability, life, dental, and vision plans

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.

Scholarships for Veterans and their Families

BTA Disaster Grant Donation

BTA established the association's Disaster Grant Program in 1992 to provide emergency financial support to BTA dealer members who have suffered a loss due to a natural disaster.