Managed Payroll Associate - Elevate Solutions Team

Menlo Ventures; Schaumburg (IL); On-site; USD 28,474 - 40,666; Full time

Job summary

Paylocity is seeking a Payroll Associate for an on-site role based in Schaumburg, IL. This position supports payroll processing, HR data management, and client inquiries with a high-touch, accuracy-driven approach.

The role requires a Bachelor's degree, strong data accuracy, and prior customer-facing experience, with on-site work five days a week. CPP/FPC/APA certifications preferred but not required.

Qualifications

• Bachelor’s degree required.
• Must attend full Account Manager training.
• Experience in customer service or previous client-facing role.
• Proficiency with Microsoft Office Suite.
• Data accuracy and attention to detail.

Responsibilities

• Payroll administration and processing across client accounts.
• Data maintenance for HR, timekeeping, and pay data updates.
• Resolve day-to-day client inquiries and service requests.
• Maintain knowledge of supported platforms and policies.
• Audit and reconcile payroll data for compliance.
• Assist with payroll tax filings and deadlines.

Skills

Payroll processing

HR data management

Customer service

Microsoft Office

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

Job Type

Full‑time

Location and Work Arrangement

This is a 100% in‑office role based at one of our U.S. office locations (Meridian, ID; Rochester, NY; or Schaumburg, IL). Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

Position Overview

The Elevate Solutions Payroll Associate plays a critical role in delivering white‑glove support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high‑touch support that exceeds client expectations. This position requires attention to detail, the ability to manage multiple priorities, and a commitment to delivering operational excellence and client satisfaction.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expectations

• Payroll & HR Data Entry: Maintain and process payroll and HRIS data with a high degree of accuracy and confidentiality across client accounts.
• Client Communication: Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine inquiries and procedural guidance.
• Ownership & Follow‑Through: Proactively manage assigned client workload, ensuring timely follow‑up and resolution of open tasks, escalations, and service requests.
• Problem Solving: Diagnose and resolve payroll and data discrepancies, leveraging available tools, documentation, and internal expertise to ensure accurate outcomes.
• Cross‑Functional Collaboration: Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client‑specific processing requirements.

Responsibilities

• Payroll Administration: Execute end‑to‑end payroll tasks including pre‑check validations, earnings/deductions auditing, and post‑processing confirmations.
• Data Maintenance: Manage HR, time‑keeping, and pay data updates such as new hires, terminations, rate changes, and PTO adjustments.
• Client Issue Resolution: Triage and resolve day‑to‑day service requests from clients, escalating when appropriate based on scope or complexity.
• Knowledge Management: Maintain working knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables.
• Quality & Compliance: Perform audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Support Tax Filings: Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalation of discrepancies, and coordination with internal teams to resolve tax‑related issues.

Requirements

Education and Experience

• Bachelor’s Degree required.
• Required to attend full Account Manager training.
• Experience in customer service or previous client‑interfacing role.
• Proficiency in Microsoft Office suite.
• Data accuracy and proficiency.

Preferred

• CPP, FPC, APA, and/or SHRM‑CP certified.
• Experience in payroll and/or call center environment.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7‑8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Compensation

The base pay range for this position is $20.67 – $29.52 per hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.

Equal‑Opportunity Employer Statement

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.