Managed Care Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Aurora Health Care in Milwaukee, WI is seeking a detail‑driven Contracting Administrator to manage a portion of the managed care contract portfolio and ensure compliance across revenue cycle activities. The role requires keeping current knowledge of payor contracts and coordinating changes with executives and operational teams.

You will support implementation of new or renegotiated agreements, maintain electronic contract files, prepare internal communications, and lead Joint Operating Committee

Qualifications

• Associate's degree or equivalent experience required.
• Minimum two years experience in managed care contracting, operations, or patient financial services for large healthcare provider or managed care organization.
• Experience preparing, processing, and tracking formal business correspondence and contract notifications, including time-sensitive communications.
• Strong research and analytical skills with ability to identify discrepancies and follow issues through resolution.
• Experience managing multiple projects, deadlines, work queues, or high-volume administrative assignments.

Responsibilities

• Manages administration of the assigned portion of the contract portfolio.
• Maintains current detailed working knowledge of all assigned payor contracts and manages activities related to managed care contract administration and compliance including Chargemaster increases, contract rate adjustments, events, database, and document distributions.
• Creates and maintains electronic document database and permanent files of all contract documents for all MCO contracts.
• Communicates and educates operational implementation of new contract terms that affect revenue cycle functions.
• Manages the implementation process for all new or renegotiated managed care agreements.
• Manages secure distribution of confidential contract documents and communicates contract changes to executives and revenue cycle personnel.
• Monitors, reports, resolves and prevents operational issues related to existing managed care contracts; collaborates with revenue cycle staff and MCO provider relations.
• Serves as advisor and point of contact for revenue cycle personnel on trended managed care issues; supports teammates and MHR Provider Services.
• Initiates and facilitates Joint Operating Committee meetings with MCOs and internal meetings for issue resolution and performance improvement; coordinates agendas and minutes.
• Reviews assigned payor websites and external information for payor policy changes and initiatives.
• Prepares clear, concise internal communication/correspondence.
• Determines data sources and performs analyses under supervision, noting sources and methods.

Skills

Analytical skills

Project management

Communication

Revenue cycle knowledge

Education

Associate's degree or equivalent experience

Job description

Major Responsibilities

• Manages administration of the assigned portion of the contract portfolio.
• Maintains current detailed working knowledge of all assigned payor contracts, and manages all activities related to managed care contract administration and compliance including, but not limited to: Chargemaster Increases, Contract Rate Adjustments, Contract Critical Events, Entity and Contract Database, and MHR document distributions.
• Creates and maintains electronic document database as well as original permanent files of all contract documents for all MCO contracts for the System.
• Communicates and educates operational implementation of new contract terms that affect revenue cycle functions.
• Manages the implementation process for all new or renegotiated managed care agreements.
• Manages the secure distribution of confidential contract documents and communicates contract changes to executives, revenue cycle personnel and others within the System.
• Monitors, reports, resolves and prevents operational issues related to existing managed care contracts. Routinely interacts with revenue cycle staff and MCO provider relations to resolve any trended or escalated operational issues that arise during the term of the contract.
• Serves as advisor and point of contact for all revenue cycle personnel for trended managed care operational and administrative issues. Supports the designated teammates and Managed Health Resources (MHR) Provider Services in their operational roles.
• Initiates and facilitates Joint Operating Committee (JOC) meetings with MCOs and facilitates internal meetings with revenue cycle staff for issue resolution and contract performance improvement. Coordinates all JOC and operational meetings, creates and distributes the agenda, creates performance reports and meeting minutes.
• Reviews assigned payor websites and external information, staying current with regard to changes to payor policies and other initiatives.
• Prepares clear, concise and focused internal communication/correspondence.
• Determines where to gather data based on requests; performs analyses and methodology application, under supervision, noting sources and methods.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• Associate's degree or equivalent experience required.

Experience Required

• Minimum two years experience in managed care contracting, operations, or patient financial services for large healthcare provider or managed care organization

Experience Preferred

• Experience preparing, processing, and tracking formal business correspondence and contract notifications, including time-sensitive mailed and electronic communications.
• Strong research and analytical skills, with the ability to identify discrepancies and follow issues through resolution.
• Experience managing multiple projects, deadlines, work queues, or high-volume administrative assignments.

Physical Requirements And Working Conditions

• Performs most work under normal office conditions; may include sitting for long periods of time, standing, walking, using repetitive wrist/arm motion or lifting articles up to twenty-five pounds.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.