Managed Care Analyst - HCI & Dual Programs Job Details | State of Illinois

Illinois Department of Children & Family Services; Chicago (IL); Hybrid; USD 76,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Pension Plan

Flexible work schedules

Paid Parental Leave

Remote work option

Job summary

The Department of Healthcare and Family Services (HFS) Bureau of Managed Care is seeking a detail-oriented Managed Care Analyst to provide operational and analytical support for Illinois HealthChoice and dual-eligible programs. This role coordinates meetings, tracks follow-up items, and maintains documentation related to MCO activities.

The ideal candidate has strong data skills, proficiency with Microsoft Office, and a background in healthcare or public administration.

Qualifications

• Requires a four-year college degree with master’s preferred.
• Three years of progressively responsible professional experience in management operations analysis.
• Experience in healthcare, human services, or managed care environments is preferred.

Responsibilities

• Under direction, supports day-to-day operational and performance monitoring of MCO activities.
• Provides administrative and operational support for meetings with MCOs in HealthChoice Illinois program and dual-eligible programs.
• Prepares routine and ad hoc operational reports and documents.
• Supports implementation of operational procedures and managed care initiatives.
• Performs duties within the scope of the duties enumerated above.

Skills

Data analysis

Excel

Meeting coordination

Documentation

Communication

Education

Four-year college degree

Master's degree in business or public administration

Tools

Microsoft Office Suite

Microsoft Excel

Job description

Managed Care Analyst - HCI & Dual Programs

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Oct 30, 2026

Location: Chicago, IL, US, 60607

Job Requisition ID: 60049

Opening Date: 10/30/2026

Closing Date: 11/17/2026

Agency: Department of Healthcare and Family Services

BPIS: Class Title: MANAGEMENT OPERATIONS ANALYST II - 25542

Skill Option: None

Bilingual Option: None

Salary: Anticipated starting salary $6,820 monthly; Full salary range $6,820 - $9,875 monthly

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: RC062 Technical Employees, AFSCME

Merit Comp Code:

Work Hours: Monday - Friday 8:30 a.m. - 5:0\u00f0 p.m.

Anticipated Hybrid Work Schedule Availability: 2 to 5 Days per week in office, depending on operational needs

Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607

Work County: Cook

Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview

The Department of Healthcare and Family Services (HFS), Bureau of Managed Care is seeking a detail‑oriented and highly organized individual to provide operational and analytical support for the State's managed care programs. This position plays an important role in supporting the account management team by coordinating meeting materials, tracking follow‑up items, preparing operational reports, and maintaining documentation related to Managed Care Organization (MCO) activities.

The Managed Care Analyst assists with gathering data, organizing information, and supporting routine monitoring activities under the direction of the MCO Account Manager & FIDE SNP Program Lead. The position also attends select MCO meetings in a support capacity, taking notes and preparing summaries to ensure timely follow‑up and clear communication. This role is ideal for a candidate who excels at managing details, working with data, supporting process workflows, and contributing to a collaborative team environment.

The ideal candidate is dependable, organized, and comfortable working in a fast‑paced setting with multiple deadlines. Strong communication skills, proficiency with Microsoft Office, and the ability to compile accurate documentation are essential for success in this position. Applicants with experience providing administrative, operational, and analytical support in healthcare, human services, or similar environments are encouraged to apply.

HFS values employees with different backgrounds, life experiences, and talents. If you are seeking a new opportunity, and this position appeals to you, please apply today!

Essential Functions

• Under direction, independently supports day to day operational and performance monitoring of Managed Care Organization (MCO) activities for assigned MCOs under the direction of the supervising PSA (MCO Account Manager & Duals Program Liaison)


• Provides administrative and operational support for weekly, monthly, and quarterly meetings with MCOs participating in the HealthChoice Illinois program and dual-eligible Medicare-Medicaid programs


• Preparation of routine and ad hoc operational reports


• Provides support in implementing operational procedures and managed care initiatives


• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, supplemented by a master's degree in business or public administration, with coursework in areas such as economic theory, accounting and finance, organizational theory, and operations research


• Requires three (3) years progressively responsible professional experience in management operations analysis

Preferred qualifications

• Three (3) years of experience providing operational, administrative, or analytical support within a healthcare, human services, or managed care environment


• Three (3) years of experience assisting with data collection, data organization, and/or structured reporting for program or contract operations


• Three (3) years of experience in the healthcare industry field


• Three (3) years of experience and working knowledge of managed care concepts, healthcare delivery systems, or related program operations


• Three (3) years of progressively responsible experience supporting meetings, preparing documentation, and tracking follow up activities for projects or program initiatives


• Three (3) years of experience with research, document review, and information gathering to support program staff


• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint

Conditions of employment

• Requires completion of a background check and self-disclosure of criminal history


• Requires the ability to maintain state issued equipment such as a laptop


• Requires the ability to travel in the performance of duties, with overnight stays as appropriate
  
  
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
  
  

About the agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high-quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well‑being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer

Benefits statement

• Monday-Friday work schedule


• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)


• Health, Life, Vision, and Dental Insurance


• Pension Plan


• Paid Parental Leave


• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)


• Employees earn (12) paid Sick Days annually.


• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.


• Employees earn (3) paid Personal Days annually.


• (13-14) paid holidays annually (based on start date)

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).