Managed Account Administrator

FedEx Corporation; New York (NY); Hybrid; USD 62,000 - 99,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

FedEx Logistics, a division of FedEx Corporation, seeks an experienced account management professional. You will manage and expand customer relationships, act as the primary SPOC, and coordinate cross-functional teams to deliver service excellence.

The role requires strong communication, problem-solving, and strategic insight. You will interact with senior management, develop DLPs and CBRS, and drive revenue growth while working in a hybrid schedule with some travel.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Two years in brokerage/transporation industry or related federal regulatory environment is typical.
• MS Office/Outlook proficiency required.
• Strong written and verbal communication, organizational and time-management skills.

Responsibilities

• Manage and expand relationships with customers.
• Develop and maintain a strong business relationship with senior levels of management inside the customer's organization.
• Serve as the customer's primary communication link and Single Point of Contact for all intents and purposes.
• Coordinate the activities of, and provide direction to, other departments.
• Anticipate/identify and resolve problems; design and implement corrective measures.
• Prepare and present Customer Business Reviews focusing on service performance.
• Provide subject matter expertise and mentoring to the organization.
• Grow business (revenue) through service expansion.
• Train internal staff as needed.

Skills

Relationship management

Client communication

Problem solving

Time management

Interpersonal skills

Independent working

Education

Bachelor's degree/equivalent experience preferred

Tools

MS Office

Outlook

Office equipment

Job description

• Manage and expand relationships with customers
• Develop and maintain a strong business relationship with senior levels of management inside the customer's organization
• Serve as the customer's primary communication link and Single Point of Contact (SPOC) for all intents and purposes
• Coordinate the activities of, and provide direction to, other departments
• Anticipate/identify and resolve problems; design and implement corrective measures
• Interpret requirements in customer SOP's; Develop and maintain Desk Level Procedures (DLPs) for each customer
• Develop and implement customer satisfaction measures; Assess company performance
• Prepare and present Customer Business Reviews (CBRs) with focus on company service performance
• Recommend and oversee investigation into root cause of service failures, along with the development of corrective actions
• Produce ad hoc reports as needed and requested from all levels of management
• Coordinate claims and protests on customer's behalf
• Coordinate duty refunds on customer's behalf
• Coordinate duty tenders on customer's behalf
• Provide subject matter expertise and mentoring to the organization
• Provide global account management as required
• Ensure the retention and profitability of managed accounts
• Oversee the implementation of new services as PMO
• Back up to other account administrators as needed
• Training for internal as needed
• Maintain industry knowledge; Deliver counsel and advice on important trade matters
• Grow business (revenue) through service expansion
• Performs other duties as assigned

• Bachelor's degree/equivalent experience preferred.
• Two (2) years of brokerage or transportation industry, customs border protection and other federal agency laws, regs, and procedures governing the customs brokerage industry which must include one (1) year assisting in account management or one (1) year of customer service/engagement experience with direct customer contact required.
• CCS and Broker License preferred.
• Required - MS Office, Outlook, Office equipment.
• Interact with customers, internal staff/departments and management of all levels.
• Excellent communication skills, verbal and written.
• Organizational Skills. Inter-personal skills.
• Problem solving skills.
• Must be able to handle high volume and time sensitive work.
• Ability to work independently with minimum supervision.
• Detail oriented, collaborative and drives for results.
• Moderate travel required.

Preferred Qualifications:

Pay Transparency:

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay:

$5,520.89 - $8,833.42 USD Monthly

Additional Details:

Monday - Friday, 8:00 AM - 5:00 AM, Hybrid.

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.