Male Patient Center Supervisor (Full-Time)

Paycom - ATS; Pittsfield (MA); On-site; USD 38,000 - 54,000; Full time

Job summary

Averhealth in Pittsfield, Massachusetts is seeking a Male Patient Center Supervisor for a full-time role. You will oversee day-to-day operations at our patient care center, supervise staff, and ensure a respectful, compliant urine collection process for male patients.

The position requires leadership, strong communication and organizational skills, and the ability to maintain confidentiality while following procedures.

Qualifications

• High school diploma or GED; additional education preferred.
• Supervisory or team-lead experience (required).
• Strong communication, organization, and problem-solving abilities.
• Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism.
• Comfortable working with biological specimens and standing for extended periods.
• Must have reliable transportation and valid driver’s license.

Responsibilities

• Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience
• Lead, coach, schedule, and support testing center staff
• Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements
• Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards
• Ensure accurate documentation, quality control, and timely reporting
• Address patient concerns professionally and promote a recovery-focused environment

Skills

Supervisory experience

Communication skills

Organizational skills

Problem-solving

Confidentiality

Professionalism

Education

High school diploma or GED

Job description

**Male Patient Center Supervisor (Full-Time)****Location:** Pittsfield, Massachusetts **Pay:** $21.00 per hour***About Averhealth***At **Averhealth**, our mission is to help people achieve lasting recovery. We partner with courts, treatment programs, and social service agencies across the country to provide accurate, compassionate drug testing and monitoring services. If you’re passionate about helping others and want to start a meaningful career, we’d love to have you on our team.***Position Summary***The **Male Patient Center Supervisor** plays a vital role in supporting individuals on their path to recovery. You’ll be responsible for collecting and processing urine samples, maintaining accurate records, and ensuring each patient is treated with respect, dignity, and professionalism. The Patient Center Supervisor leads daily operations at our Averhealth patient care centers, ensuring a professional, compassionate, and compliant testing experience. This role provides hands-on leadership to staff, supports patient engagement, and safeguards the integrity of all testing processes.***Key Responsibilities**** Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience* Lead, coach, schedule, and support testing center staff* **Conduct observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements*** Maintain full compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards* Ensure accurate documentation, quality control, and timely reporting* Address patient concerns professionally and promote a recovery-focused environment***Schedule**** **Full-time:** Typically between 35-40 hours per week* Must have **flexibility** for varying shifts due to random testing needs* **Primary hours:** Monday–Friday, 9am–4pm* Schedules are provided approximately one week/one month in advance***What We Offer Full-Time Employees**** Medical, Dental, and Vision **insurance*** Short- and Long-Term Disability* Life insurance **with employer contribution*** **401(k) with employer match*** Annual **uniform reimbursement** (scrubs)* **Instant access to earned wages** — no waiting for payday* **Referral bonuses*** **Shift coverage bonuses** ($50 per covered shift with less than 48-hour notice)* 3 weeks of **paid time off** in your first year* Supportive team culture and **career growth opportunities** — many of our leaders started in this role***Qualifications**** High school diploma or GED; additional education preferred* **Supervisory or team-lead experience (required)*** Strong communication, organization, and problem-solving abilities* Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism* Comfortable working with biological specimens and standing for extended periods* Must have reliable transportation and valid driver’s license***Equal Opportunity Employer***Averhealth is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, or background.