Malay Quality Assurance Lead (QAL)

SuperAnnotate AI, Inc.; United States; On-site; USD 28,000 - 40,000; Full time

Job summary

AI Trainer Jobs in the United States seeks a Malay Quality Assurance Lead to oversee quality across Malay AI training projects. This remote contractor role requires strong Malay and English, excellent attention to detail, and the ability to manage quality workflows across distributed teams.

You will review AI-generated Malay content and trainer/QA work, evaluate output against rubrics, and provide precise written feedback.

Qualifications

• Bachelor’s or Master’s degree in Malay, Bahasa Melayu, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance, or a related field.
• Native or near-native Malay proficiency with strong reading and writing skills.
• Strong grasp of English to follow project guidelines and provide clear feedback in English.
• 3+ years of professional experience in Malay writing, editing, translation, localization, content QA, AI training, education, annotation, or related language-review workflows.
• Strong understanding of Malay grammar, spelling conventions, punctuation, tone, register, and cultural context.
• Ability to evaluate Malay content against rubrics and identify issues such as mistranslation, unnatural tone, or inconsistent terminology.
• Experience leading or supporting remote teams of trainers, annotators, reviewers, editors, or QAs is strongly preferred.
• Comfortable working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems.
• Highly detail-oriented and organized, with ability to maintain style guides, FAQs, trackers, onboarding materials, and quality documentation.
• Experience with AI training, data annotation, large language models, prompt/response evaluation, or rubric-based LLM QA is a strong plus.

Responsibilities

• Quality monitoring: Spot-check Malay items, identify quality issues, provide ongoing feedback, and escalate recurring or critical issues.
• Trainer/QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, and quality expectations.
• Question handling: Respond to trainer/QA questions clearly and promptly, especially around Malay wording, tone, register, translation fidelity, cultural context, terminology, code-switching, and regional usage.
• Trainer/QA activation management: DM inactive contributors, encourage activation, track follow-ups, and flag availability issues.
• Documentation: Create and maintain Malay project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, onboarding materials.
• Onboarding and training: Schedule and run onboarding/training calls explaining expectations, rubrics, and Malay-specific style requirements.
• Quality alignment: Ensure adherence to Malay language guidelines and evolving project updates.
• Process improvement: Identify gaps, propose workflow improvements, and help build scalable QA processes.

Skills

Trainer Feedback

Style Guides

Bahasa Melayu

English

Malay

LLM evaluation

AI Training

Malay Quality Assurance

Translation Quality Review

Localization QA

Education

Bachelor’s or Master’s degree in Malay, Bahasa Melayu, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance

Tools

Discord

Google Sheets

Google Docs

Trackers

Dashboards

Project management systems

Job description

Pay: up to $25/hour

In this hourly, remote contractor role, you will work as a Malay Quality Assurance Lead (QAL) to oversee quality, consistency, and trainer performance across Malay AI training projects. You will review AI-generated Malay content and trainer/QA work, evaluate output quality against project guidelines, provide precise written feedback, and ensure that all contributors follow the expected quality standards.

You will assess work for accuracy, fluency, grammar, spelling, tone, cultural appropriateness, meaning preservation, instruction-following, formatting, and adherence to project-specific rubrics. You will spot recurring quality issues, communicate updates to trainers and QAs, support onboarding, maintain documentation, and help activate contributors who are not working consistently. This role requires strong Malay and English skills, excellent attention to detail, structured communication, and the ability to manage quality workflows across remote teams.

This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world’s largest AI companies and foundation-model labs. Your Malay quality leadership will directly help improve the world’s premier AI models by ensuring that Malay training data is natural, accurate, culturally appropriate, well-documented, and aligned with client expectations.

Selection process involves an AI interview, a domain-specific task, and an interview with a recruiter.

Important:

There is no immediate project for this role; however, if qualified, you will be among the first experts we reach out to when relevant opportunities arise. This will also provide you with access to future projects available through our expert network.

Responsibilities

• Quality monitoring: Spot-check Malay items, identify quality issues, provide ongoing feedback through DMs, and **escalate** recurring or critical issues.
• Trainer and QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, and quality expectations.
• Question handling: Respond to trainer/QA questions clearly and promptly, especially around Malay wording, tone, register, translation fidelity, cultural context, terminology, code-switching, and regional usage.
• Trainer/QA activation management: DM contributors who are inactive or not working, encourage activation, track follow-ups, and flag availability issues when needed.
• Documentation: Create and maintain Malay project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, and onboarding materials.
• Onboarding and training: Schedule and run onboarding/training calls with trainers and QAs to explain project expectations, workflows, rubrics, quality standards, and Malay-specific style requirements.
• Quality alignment: Ensure all trainers and QAs apply Malay language guidelines consistently and understand updates as projects evolve.
• Process improvement: Identify recurring quality gaps, propose workflow improvements, and help build scalable QA processes for Malay-language projects.

Requirements

• Bachelor’s or Master’s degree in Malay, Bahasa Melayu, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance, or a relevant domain/related field.
• Native or near-native Malay proficiency with strong reading and writing skills.
• Strong grasp of the English language to follow project guidelines, communicate with teams, and provide clear feedback in English.
• 3+ years of professional experience in Malay writing, editing, translation, localization, content QA, AI training, education, annotation, or related language-review workflows.
• Strong understanding of Malay grammar, spelling conventions, punctuation, tone, register, formal/informal usage, and cultural context.
• Comfortable handling Malaysian Malay, Brunei Malay, Singapore Malay, formal Bahasa Melayu, conversational usage, and English loanword/code-switching when required, while keeping style consistent with project guidelines.
• Ability to evaluate Malay content against detailed rubrics and identify issues such as mistranslation, literal phrasing, unnatural tone, incorrect register, hallucinated claims, ambiguity, or inconsistent terminology.
• Experience leading or supporting remote teams of trainers, annotators, reviewers, editors, or QAs is strongly preferred.
• Comfortable working in fast-moving remote environments using tools such as Discord, Google Sheets, Google Docs, trackers, dashboards, and project management systems.
• Highly detail-oriented and organized, with the ability to maintain style guides, FAQs, trackers, onboarding materials, honeypots, and other quality documentation.
• Experience with AI training, data annotation, large language models, prompt/response evaluation, or rubric-based LLM QA is a strong plus.

Skills: Trainer Feedback, Style Guides, Bahasa Melayu, English, Malay, LLM evaluation, AI Training, Malay Quality Assurance, Translation Quality Review, Localization QA

Open to candidates in: Malaysia

Interview language: English