Major Incident Manager I - Fast-Paced IT Command Center

Infinite Computer Solutions; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Job summary

Infinite Computer Solutions seeks a Major Incident Manager I to lead high-pressure Major Incidents within the FICC. You will coordinate with IT Support and Business teams to restore services swiftly, documenting actions and results for PIRs and driving continual improvements.

Ideal candidates have 1–2 years in a command center environment, strong communication skills, and proficiency with MS Office and ServiceNow. This on-site role in Omaha requires adaptability to 12-hour shifts.

Qualifications

• Must have 1–2 years in a Command Center or similar environment.
• Familiarity with Major Incident Management lifecycle.

Responsibilities

• Command and Control: ensure high level command and control for Major Incidents.
• Capture and document information in MIMIC real-time.
• Conduct thorough Post Incident Reviews (PIRs) and identify opportunities for improvement.
• Coordinate with IT and Business teams for timely service restoration.
• Assist with process improvements to enhance Major Incident Management efficiency.
• Participate in Continual Service Improvement initiatives.

Skills

Clear communication

Decisions under pressure

Command Center tech

Team collaboration

Analytical thinking

Education

ITIL Foundation certification

Tools

MS Office

ServiceNow

Splunk

Dynatrace

Job description

Infinite Computer Solutions seeks a Major Incident Manager I to lead high-pressure Major Incidents within the FICC. You will coordinate with IT Support and Business teams to restore services swiftly, documenting actions and results for PIRs and driving continual improvements.

Ideal candidates have 1–2 years in a command center environment, strong communication skills, and proficiency with MS Office and ServiceNow. This on-site role in Omaha requires adaptability to 12-hour shifts.