Major Incident Manager

BURGEON IT SERVICES; Wilmington (DE); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Major Incident Manager for a night shift opportunity in Wilmington. This role involves managing major incidents, facilitating troubleshooting, and ensuring effective communication with leadership and stakeholders. You will be responsible for generating after-action reports, recommending corrective actions, and assisting in problem management activities. With a focus on collaboration and proactive incident management, this position offers a chance to make a significant impact in a dynamic environment. If you are ready to take on the challenge and contribute to a forward-thinking team, this is the perfect opportunity for you.

Qualifications

• 3+ years as a Major Incident Manager with strong troubleshooting and communication skills.
• Experience in documenting and facilitating major incident resolution.

Responsibilities

• Review and assess proposed Major Incidents based on business impact.
• Facilitate troubleshooting on bridge calls and document activities.

Skills

Major Incident Management

Troubleshooting

Documentation

Communication Skills

Problem Management

Education

Associate Degree

Job description

Major Incident Manager - Night Shift Opportunity

Job Title: Major Incident Manager

Location: Wilmington, DE (Onsite)

Duration: Full Time

Working Hours: 6:40 PM - 8:00 AM (Fri, Sat & Sun)

Primary Skills:

• 3+ years of experience as a Major Incident Manager
• Review proposed Major Incidents and assess validity based on business impact
• Facilitate troubleshooting on bridge calls to drive issues to resolution
• Document activities and discussions around major incidents
• Communicate throughout any event to required levels of leadership
• Generate and distribute an after-action report (RCA) for every Major Incident
• Recommend corrective actions to the Problem process for postmortem discussion
• Review and correct SOP(s)/Documentation as requested
• Facilitate a Daily Operations call reviewing previous major incidents and upcoming changes
• Consolidate and provide daily reports reviewing incidents, changes, and problems within the environment
• Assist in the problem management activities and process as needed
• Act as scribe during regular Problem review meetings
• Recommend corrective actions based on Major Incident events
• Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
• Flexible to work in any shift
• Good communication skills to interact with both customers and end users

Contact: Burgeon IT Services LLC.

Phone: [phone]

Email: [e-mail] OR [e-mail]

Website: www.burgeonits.com

LinkedIn: linkedin.com/in/rakesh-v-ba1422177

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Education, Administrative, and Business Development

Industries:

Software Development, Information Services, and Telecommunications