Major Case Specialist - Auto Liability - Diamond Bar, CA

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Diamond Bar (CA)

On-site

USD 99,000 - 163,000

Full time

23 hours ago

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Benefits offered by this job

Sign-on bonus

Job summary

Travelers Insurance in California seeks an experienced Claims Professional to manage complex injury and property damage claims from first notice through resolution. You will investigate, evaluate coverage, negotiate settlements, and prepare detailed reports for senior management, collaborating with legal, underwriting, and other teams to ensure quality outcomes.

The role offers a broad portfolio, potential travel, and a sign-on bonus; suitable for licensed adjusters with strong analytical and

Qualifications

Four years of bodily injury or property damage claim experience.
Active adjuster license as required by state law.
Experience with claims management and estimating software.
Strong written and verbal communication skills.

Responsibilities

Manage an active caseload of injury and/or property damage claims from first notice to resolution.
Investigate to gather evidence, assess liability, and determine damages.
Engage in negotiations with claimants and attorneys to reach settlements.
Prepare detailed reports on claim status and trends for senior management.
Coordinate with legal, underwriting and other departments to ensure coordinated claim handling.

Skills

Bodily Injury

Litigation

Adjuster License

Claims Management

MS Office

Communication

Negotiation

Customer Service

Attention Detail

Organization

ISO Forms

Insurance Regulations

Decision Making

Stress Management

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Claims Software

ERP Systems

CRM Systems

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$99,100.00 - $163,400.00

What Is the Opportunity?

This role is eligible for a sign-on bonus of up to $20,000.

What Will You Do?

Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles high complexity injury and/or property damage claims which includes coverage disputes and contractual indemnity issues.
Conduct detailed investigations to gather evidence, assess liability and determine extent of damages and establish appropriate reserves.
Evaluate claim information and documentation to make informed decisions regarding coverage and resolutions.
Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
Prepare and present detailed reports on claim status, trends and outcomes to senior management.
Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
Partner with Counsel to develop, direct, and execute litigation management strategies.
Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
Identify areas in which we can improve or enhance current best practices and offer creative solutions.
Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
Perform other duties as assigned.

Auto req ID

486382BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

Bachelor’s Degree.
Five plus years of complex, bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
Exceptional written and verbal communication skills with the ability to understand, synthesize, interpret, and convey complex information in a simplified manner to multiple stakeholders.
Demonstrated ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically.
Exceptional customer service skills; demonstrated ability to manage relationships with key stakeholders while delivering a consistently positive experience.
Exceptional attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.
Expert-level negotiation and conflict resolution skills with the ability to apply strategic claim handling practices.
Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
Expert level knowledge of insurance principles, policy language, exclusions, and ISO forms with thorough understanding of business line products.
Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, with the ability to apply this knowledge to complex claims.
Ability to quickly learn from experience and apply it to new situations with speed and flexibility.