Major Case Specialist, Auto Liability

Travelers Canada; Diamond Bar (CA); On-site; USD 99,000 - 163,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Pension Plan

Paid Time Off

Wellness program

Volunteer program

Job summary

Travelers is seeking a Major Case Specialist to investigate, reserve, negotiate and resolve complex auto claims typically ranging from half a million to multi‑million dollars. You will serve as a technical resource to claim professionals, partners and customers, guiding settlement decisions in alignment with policy language and law.

The role offers a base salary of 99,100 to 163,400 USD, with a sign‑on bonus of up to 20,000 USD.

Qualifications

• Bachelor’s degree required.
• Ten years of experience handling major Auto claims and managing litigation and complex negotiations.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of management.
• Thorough understanding of business line products, policy language, exclusions, and ISO forms.
• Demonstrated ability of strategic claims handling practices.
• Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information clearly.

Responsibilities

• Oversee major Auto claims from initiation to resolution, ensuring compliance with policies and regulations.
• Conduct detailed investigations to gather evidence, assess liability and determine damages.
• Evaluate claim information and documentation to decide on coverage and settlements.
• Engage in negotiations with claimants, legal representatives and other parties for fair settlements.
• Maintain thorough records of all claim activities and decisions.
• Prepare and present reports on claim status and outcomes to senior management.
• Collaborate with legal, underwriting and other departments for coordinated claim handling.
• Apply litigation management strategies through selection of counsel.

Skills

Communication skills

Negotiation

Decision making

Litigation knowledge

Education

Bachelor’s Degree

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $99,100.00 - $163,400.00

Target Openings 1

What Is the Opportunity?

This role is eligible for a sign-on bonus of up to $20,000.

Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Major Case Specialist, you are responsible for investigating, evaluating, reserving, negotiating, and resolving complex, serious and severe claims typically with full damage value for average claim $500,000 to over a multi-million dollar value. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.

What Will You Do?

• Oversee major Auto claims from initiation to resolution, ensuring compliance with company policies and industry regulations.
• Conduct detailed investigations to gather evidence, assess liability and determine extent of damages.
• Evaluate claim information and documentation to make informed decisions regarding coverage and settlement.
• Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable settlements.
• Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
• Prepare and present detailed reports on claim status, trends and outcomes to senior management.
• Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
• Apply litigation management strategies through the selection of counsel and evaluation.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Ten years of experience in handling major Auto claims and managing litigation and complex negotiations.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of management.
• Thorough understanding of business line products, policy language, exclusions, and ISO forms.
• Demonstrated ability of strategic claims handling practices.
• Strong written and verbal communication skills with the ability to understand, synthesize, interpret, and convey information in a simplified manner.

What is a Must Have?

• Four years bodily injury litigation claim handling experience or comparable claim litigation experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/. Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland. Open to all employees, our 10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. Travelers has been recognized by organizations such as G.I. Jobs and Military Times. Our employees are valuable assets to their hometowns, volunteering for important causes each year. Imagine other opportunities here.