Major Case General Liability Claims Consultant

The Hartford; Alpharetta (GA); Hybrid; USD 84,800 - 127,200; Full time

Job summary

The Hartford is seeking a Claims Consultant to manage a caseload of General Liability bodily injury and property damage claims from inception to disposition. You will analyze complex fact patterns, determine indemnity and coverage issues, and coordinate with defense counsel when needed.

This role supports a Hybrid or Remote work arrangement, with office presence near Hartford locations and select hubs; candidates may work remotely with occasional in-person requirements as business needs arise.

Qualifications

• Bachelor’s degree preferred.
• Minimum of five plus years handling General Liability litigated matters.
• Strong analytical ability and organizational skills.
• Excellent oral and written communication skills.
• Excellent negotiation and technical claim handling skills.

Responsibilities

• Investigate and evaluate information learned.
• Make coverage determinations and communicate positions.
• Within prescribed authority levels, set reserves and monitor adjustments.
• Present cases to management for reserve authority above thresholds.
• Develop and implement resolution strategies to achieve high quality outcomes.
• Proactively managing litigation and counsel, including planning and budgeting.
• Attend trials and mediations as necessary.
• Contribute to broader claim and enterprise goals by participating in audits, projects and product development initiatives.
• Prepare comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends.
• Work with business partners to evaluate and address claim trends and developments.
• Address inquiries from agents and policyholders and provide superior customer service.

Skills

Litigation experience

Analytical ability

Communication skills

Team player

Negotiation skills

Education

Bachelor’s degree

Job description

Consultant Claims – CH08CE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

This is a visible and important role within the Harford Global Specialty (HGS) Claims Division. As a Claim Consultant, you will be responsible for handling a caseload of general liability bodily injury and property damage claims from inception to final disposition. These primary claims will often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required, as is prior experience handling general liability claims.

Responsibilities

• Conducting investigations and analyzing and evaluating the information learned
• Making coverage determinations and communicating written position(s) to insureds and other required parties
• Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment
• Presenting cases to management for expense and indemnity reserve authority above established authority levels
• Developing and implementing resolution strategies to achieve high quality outcomes
• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
• Attending trials and mediations as necessary
• Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives
• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
• Working with business partners to evaluate and address claim trends and developments
• Addressing inquiries from agents and policyholders and providing superior customer service

Qualifications

• Bachelor’s degree preferred
• Minimum of five plus years handling General Liability litigated coverage and liability matters
• High level of discipline; results-oriented; and able to focus on bottom line results
• Superior analytical ability and organizational skills
• Excellent oral and written communication skills
• Excellent strategic thinking ability and task execution skills
• Excellent negotiation and technical claim handling skills, including knowledge of coverage and tort laws
• Full command of issues and medicals relative to high value bodily injury claims
• Ability to analyze coverage and liability issues
• Ability to communicate thoughts clearly and concisely, and to influence and persuade others
• Superior interpersonal skills and strong team player
• Ability to exceed expectations and influence others to do the same

Work Arrangement

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA, NYC, NY) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Technology Requirements

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is: $84,800 - $127,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age