Maitre'D - LAVO Tampa

Tao Group Hospitality; Tampa (FL); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Tao Group Hospitality seeks a guest-focused team member for opening two new venues in Tampa. The role involves managing reservations, assisting guests, and supporting the front desk to deliver seamless service in a high-energy environment.

Ideal candidates are seasoned in hospitality, capable of maintaining professionalism, and collaborative with the dining room team to ensure VIP guests and regulars are well cared for.

Formación

• Experience in high-volume hospitality environments is preferred.
• Ability to manage reservations and guest inquiries with professionalism.
• Strong communication and interpersonal skills in a fast-paced setting.

Responsabilidades

• Anticipate and accommodate guest needs with a guest-first approach.
• Assist with reservations, walk-ins, and phone inquiries to ensure smooth service.
• Set up front desk area and assist with opening/closing procedures as directed.

Conocimientos

Guest services

Reservations

Communication

Teamwork

Hospitality

Descripción del empleo

In early 2027, Tao Group Hospitality is bringing two distinct dining experiences to Hotel Cala on Tampa's waterfront. LAVO will make its Tampa debut with signature coastal Italian cuisine and hospitality, while BarOnda will bring a vibrant atmosphere to the Riverwalk with curated cocktails, bites, and waterfront views. We're building our opening teams now. Join Tao Group Hospitality and be part of bringing two exciting new destinations to Tampa.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipates and accommodates all needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations.
• Assists with incoming calls and answering guest questions.
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
• Provide the dining room team with initial table set-up.
• Properly set-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all appropriate menus are printed and ready for service.
• Ensures that all menu books are organized with current menus.
• Completes opening duties as assigned or directed.
• Completes closing duties as assigned or directed.
• Reports all breakage, and damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings, reviewing the VIP's and book for the night.
• Foster and maintain relationships with regular guests.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

Tao Group Hospitality in-venue Maitre'D training

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Ability to write, read, and verbally communicate

Must have good positive energy throughout the day

Must be able to print legibly for Team Members, management, and guests to read

Must be able to stand for extended periods of time

Must be able to move quickly

Must be able to push and lift up to 75 lbs. with or without assistance

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Exposure to cleaning materials

May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Ability to maintain confidentiality

Ability to handle a fast-paced, busy, and somewhat stressful environment