Maison Margiela Assistant Store Manager - Maison Margiela, Woodbury Commons Outlet

BoF Careers; Central Valley (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Maison Margiela in New York seeks an Assistant Store Manager to lead a luxury team, deliver an elevated shopping experience, and drive sales with tight operational control.

You will mentor staff, optimize schedules and payroll, and uphold brand standards while fostering strong client relationships through CRM and personalized follow-ups.

Qualifications

• 5+ years of retail experience, preferably in a leadership role.
• Experience with luxury clientele, high-touch service, and clienteling.
• Proven ability to drive sales and meet/exceed targets.
• Excellent communication, leadership, and organizational skills.
• Proficient with CRM systems and POS software.
• Strong knowledge of luxury fashion, fine jewelry, watches, or lifestyle products.
• Proficient with Microsoft Office Suite.
• Strong project management and prioritization in a fast-paced environment.

Responsibilities

• Drive sales by supporting the team to hit targets.
• Track store sales and KPIs and provide context for results.
• Review schedules to ensure coverage and payroll.
• Monitor expenses to meet budgets.
• Recruit, train, and coordinate store associates.
• Foster an engaging environment to develop staff.
• Recruitment, development and performance management of the team.
• Deliver a personalized luxury experience to high-net-worth clients.
• Build client relationships through CRM and follow-ups.
• Ensure product knowledge and client service excellence.
• Provide coaching and feedback to keep the team motivated.
• Maintain brand standards in merchandising and store presentation.
• Oversee daily operations including inventory, cash handling, stock replenishment.
• Analyze sales reports and KPIs to identify improvements.
• Support Store Manager with marketing and promotions.
• Initiatives to increase foot traffic and loyalty.

Skills

Retail leadership

Luxury clienteling

Sales targets

CRM systems

Staff training

Communication

Organizational skills

Leadership

Tools

CRM software

POS software

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Overview

As the Assistant Store Manager, you will be responsible for leading and inspiring a team to deliver an elevated shopping experience while driving sales and operational excellence. The Assistant Store Manager will work closely with the Store Manager to implement business strategies, maintain brand integrity, and cultivate strong client relationships.

Key Responsibilities

• Drive sales performance by supporting the team in achieving individual and store sales targets.
• Communicate and track store sales and Key Performance Indicators (KPI's) provide context and rationale for business sales results.
• Review store schedules weekly to ensure appropriate coverage and payroll management.
• Ensure the store achieves expense budgets through monitoring and controlling expense items.
• Participate in all aspects of store operations, including recruiting and training store associates, co-coordinating store logistics and working with store team to ensure store is fully operational.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Responsible for recruitment, development and performance management of team.
• Deliver an elevated, personalized luxury experience to high-net-worth clientele.
• Build and maintain strong client relationships through CRM strategies and personalized follow-ups.
• Ensure the team delivers superior product knowledge and exceptional client service.
• Provide ongoing coaching and performance feedback to ensure a motivated and engaged team.
• Foster a positive and collaborative work environment aligned with brand values.
• Oversee daily store operations, ensuring efficiency in inventory management, cash handling, and stock replenishment.
• Uphold luxury brand standards through visual merchandising and store presentation.
• Ensure compliance with company policies, procedures, and loss prevention measures.
• Analyze sales reports and KPIs to identify areas of improvement and drive business growth.
• Assist the Store Manager in executing marketing and promotional strategies.
• Develop and implement initiatives to increase foot traffic and client loyalty.

Qualifications & Skills

• 5+ years of experience in retail, preferably in a leadership role.
• Strong understanding of luxury clientele, high-touch service, and clienteling techniques.
• Proven ability to drive sales and meet/exceed targets.
• Excellent communication, leadership, and organizational skills.
• Proficiency in using CRM systems and retail POS software.
• Passion for luxury fashion, fine jewelry, watches, or lifestyle products.
• Proficient with Microsoft Office Suite or related software.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, early/late shifts as needed.
• Financial Management experience.
• Ethical conduct must lead by example.
• Learning Orientation and ability to train and teach.
• Leadership, comfortable having difficult conversations.
• Elevated market awareness and networking skills

Salary Range: $70K-$75K

#MM

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Equal Employment Opportunity

OTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive and diverse workplace and providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.