Maintnance Manager

Tapestry Collection by Hilton; Killington (VT); On-site; USD 60,000 - 65,000; Full time

Job summary

Peregrine Hospitality is seeking an experienced Engineering Manager to oversee building operations at our Killington property. The role directs and collaborates with property managers to ensure HVAC, electrical, plumbing and life-safety systems operate safely and efficiently, while maximizing guest comfort and department financial performance.

You will lead maintenance programs, manage capital projects, and train staff to uphold 4 Keys service standards and hotel policies.

Qualifications

• Strong leadership and the ability to apply it in a dynamic hotel environment.
• Comprehensive knowledge of elevator operations, maintenance, and inspections.
• Knowledge of technology systems including television, internet, and phone.
• Ability to work with multiple departments as part of a team.
• Excellent communication and guest service orientation.
• Ability to train and develop staff on service standards.

Responsibilities

• Lead and execute all engineering and maintenance efforts.
• Develop, coordinate and monitor guest rooms, public spaces, equipment, and PM programs.
• Oversee Preventative Maintenance Program and related systems.
• Manage hotel renovations, capital construction, and major maintenance projects.
• Establish relationships with vendors and monitor quality and warranties.
• Create annual Capex and operating budgets.
• Ensure safety, compliance and life safety testing programs.
• Train and develop associates on service standards and safety.
• Review scheduling and staffing to meet guest service and financial objectives.
• Foster open communication and recognize team contributions.

Skills

Leadership

Elevator operations knowledge

Technology aptitude

Team collaboration

Guest service understanding

Communication skills

Job description

Responsible for the overall maintenance of the building. This position directs and works with property managers to successfully execute all engineering operations, including proper operation, maintenance, and repair of all HVAC, refrigeration, plumbing, electrical, irrigation, life safety, electrical and mechanical equipment/systems. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.
• Lead and execute all engineering and maintenance efforts.
• Develop, coordinate and monitor all guest rooms, public spaces, equipment, and PM programs to ensure the reliability, safety, and comfort of all staff and guests.
• Responsible for the overall management of Preventative Maintenance Program, HVAC, electrical, mechanical, plumbing, carpentry, chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, compressors, etc.
• Responsible for overseeing hotel renovation, capital construction, and major maintenance projects.
• Establish relationships and work closely with vendors and monitor vendors to assure quality, delivery, warranties, upgrades, etc. are consistently utilized.
• Manage emergency evacuation floor plans in departments, and fire, life, and safety detection/alarm device testing programs.
• Facilitate new hire training, and departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
• Create an annual Capex budget and operating budget.
• Obtain property design and as-built drawings, specifications, submittal documents, testing & balance reports, commission documents, O&M manuals, and warranty information for all equipment and systems.
• Manages day-to‑day operations, ensuring the quality and standards and meeting the expectations of guests on a daily basis.
• Select talented, qualified, and service-oriented individuals to embody the core values of the hotel’s culture.
• Review scheduling and staffing levels to ensure that guest service, operational needs, payroll, productivity, and financial objectives are met.
• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process.
• Ensures associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Fosters open channels of communication between all employees.
• Participates in the performance appraisal system process, giving feedback when needed.
• Encourages and builds mutual trust, respect, and cooperation among associates.
• Follow all additional duties as assigned by management.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Comprehensive knowledge of elevator operations, maintenance, and inspections.
• Comprehensive knowledge of technology, including television, internet, phone system, etc.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one‑on‑one and group situations.
• Ability to understand guest service needs.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand and walk for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in‑person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

Salary:

This position has a salary range of $60,000-$65,000 per year and is bonus eligible.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail].

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

I acknowledge that I have received, read, and understood the job description. I understand the responsibilities, duties, and expectations outlined in this description and agree to perform them to the best of my ability. I understand that the job description is intended as a general guideline and may be changed as necessary to meet the company's needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.