Maintenance Utility

IHG Hotels & Resorts; Columbia (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Maintenance/Facilities Helper to perform basic maintenance and cleaning in guest rooms, public areas, and hotel grounds. The role involves assisting with minor repairs, carrying tools, and keeping areas in excellent condition.

The position requires physical stamina, the ability to lift heavy items, and familiarity with lawn and plant care equipment. Night/weekend shifts may be required as needed to support guest satisfaction.

Qualifications

• Basic reading and writing skills.
• Ability to perform basic non-skilled maintenance tasks.
• Ability to lift/pull/push items weighing 100–300 lbs.
• Frequent standing, walking, and bending.
• Familiarity with lawn and plant care equipment and tools.
• Reading/writing to document tasks and orders.

Responsibilities

• Perform basic maintenance and cleaning in guest rooms, public areas, and grounds.
• Assist with minor repairs and maintenance work orders.
• Carry tools and prepare the worksite; assist maintenance staff as needed.
• Clean parking areas and grounds, and dispose of waste daily.
• Report unsafe conditions and malfunctions to supervisor.
• Support safety policies and inventory security; assist other departments.

Skills

Basic maintenance tasks

Manual dexterity

Physical stamina

Safety awareness

Teamwork

Reading & writing

Tools

Lawn & plant care equipment

Job description

JOB OVERVIEW:

Performs simple maintenance and cleaning duties in guest rooms, public areas and grounds of the hotel that do not require practical skill or knowledge of a trade.

DUTIES AND RESPONSIBILITIES:

• Complete basic maintenance related tasks and deep cleaning to keep guest rooms and public areas in an excellent state of cleanliness and repair.
• Assist with completion of the preventative maintenance checklist and complete minor repairs work orders such as replacing ceiling tiles, light bulbs, patching vinyl, unclogging toilets replacing faucet washers, etc.
• Carry tools, prepare the worksite and assist maintenance representatives as needed
• Clean and sweep the parking lot and sidewalk areas.
• Cut, prune and water the lawn and plants as necessary and dispose of the trimmings.
• Empty all trash cans on a daily basis
• Report all unsafe conditions or malfunctioning equipment to supervisor.
• Adhere to all established safety policies and procedures.
• Follow procedures that ensure the security of inventory such as tools, supplies, equipment, etc., replenish supplies and inventory in a timely and efficient manner, and minimize waste.
• Respond in a courteous and prompt manner to all guest questions and/or requests to ensure strong guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as necessary

Qualifications and Requirements:

Basic reading and writing skills

This job requires ability to perform the following:

• Carrying, lifting, pulling or pushing items weighing up to 100-300 pounds
• Frequently standing up and moving about the buildings and grounds
• Frequently handling objects and equipment
• Frequently bending, stooping, kneeling
• Working knowledge of basic non-skilled maintenance tasks such as plunging toilets, changing light bulbs and replacing faucet washers.
• Working knowledge of lawn/plant care equipment and tools.
• Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive instructions for the day or to read equipment safety/repair manuals.
• May be required to work nights, weekends, and/or holidays.

Work Area:

Hotel buildings and grounds