Maintenance Technician - Student Housing

universitypartners; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Job summary

University Partners is seeking a versatile Maintenance Technician to join our on-site team. You will address work orders, perform routine grounds and common area upkeep, and ensure resident satisfaction through timely, respectful service.

Key duties include completing service requests within 24 hours, maintaining clean workspaces, coordinating with the Maintenance Supervisor, and supporting safety and preventative maintenance tasks on a monthly and quarterly basis.

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.
• Must have own tools.
• Able to lift, climb ladders and handle heavy loads.
• Excellent customer service and communication skills.
• Willing to learn and follow safety rules and procedures.

Responsibilities

• Provide excellent service to residents, guests, employees and contractors.
• Complete routine service requests within 24 hours.
• Maintain a clean community and work area at all times.
• Keep the maintenance shop organized and stocked per policy.
• Report issues to Maintenance Supervisor and Community Manager.
• Assist in other tasks as directed by supervisor.
• Spot-clean model and vacant units daily.
• Complete work orders and maintain 24-hour response.
• Provide on-call coverage during weekends and after hours.

Skills

Excellent customer service

Good communication

Professional demeanor

Organized and detail-oriented

Time management

Willingness to learn

Weekend/overtime readiness

Education

High school diploma or GED; or equivalent experience

Tools

Own tools

Job description

JOBPURPOSE:

Maintenance Technicians perform a variety of responsibilities, including work orders, grounds and common area clean up and maintenance, and maintaining good resident relations.

PRIMARYDUTIES&RESPONSIBILITIES:willalwaysincludethosespecificallyassignedbytheimmediate supervisor.

• Providingexcellentservicetoresidents,guests,employeesandcontractors.
• Completingallroutineservicerequestswithin24hoursatthedirectionofMaintenanceSupervisor.
• Ensuringthecleanconditionofthecommunityatalltimes.
• Maintainingthemaintenanceshopaccordingtopolicy.
• ReportingmaintenanceissuestotheMaintenanceSupervisorandCommunityManagerforreview.
• AssistinginothertasksasdirectedbytheMaintenanceSupervisor.
• Spotcleaningthemodelandvacantunitsonadailybasis.

Daily/Weekly:

• Meetings:Meet with Maintenance Supervisor daily to review work orders and assignments. Communicate all maintenance concerns.Expect to receive a daily list of assignments and direction from Maintenance Supervisor.
• Timekeeping:Keep a record of hours utilizing company provided forms.Obtain authorization to work overtime from Maintenance Supervisor or Community Manager.
• Common Area Inspection/Pick-up:Walk Common areas daily, before 9 am.Always be diligent to look for maintenance issues.
• Peak Day Trash Pickup:At direction of Maintenance Supervisor, inspect all grounds and ensure cleanliness.
• Make-ReadyPreparation:Per the turn schedule provided by the Maintenance Supervisor, complete turns:
  1. InstallVendorLockonunitwithin24hoursofreceivingkeysfromresident.
  2. Communicateanyvendormake-readyissuestoMaintenanceSupervisor.3
  3. Ensure that Maintenance Supervisor has walked unit and has approved all work to be done prior to start.
  4. Complete a turnkey checklist for each unit as work is completed. Obtain Maintenance Supervisor signature on form once work is finalized.

• Workorders:Completeworkordersasdirected.Ensure24-hourresponsepolicy.(Daily)
• Key Change-Outs:At direction of Maintenance Supervisor, change out vendor lock for newly keyed lock once a unit has been leased and move-in is scheduled.Document in CSR.
• On Call: Provide on call coverage during non business hours, as directed by Maintenance Supervisor. On larger properties, on call duties are rotated amongst all maintenance staff.
• BreezewayCleanliness:Enforcetrashstandardsonproperty.ReportviolationstoMaintenance Supervisor so notices to residents can be issued. (Daily)
• PoolMaintenance:AtthedirectionofMaintenanceSupervisor,logandmaintainpoolchemicals daily, according to local code.
• Logs: At direction of Maintenance Supervisor, maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep abreast of changes to MSDS sheets.
• Maintenance Inventory: Inform Maintenance Supervisor of supplies needed.
• Weekend Coverage: Per schedule provided by Maintenance Supervisor, provide coverage of common areas on weekends and Saturday afternoon cleans. (Weekly)

Monthly

• ScheduledInspections:ReviewPreventativeMaintenanceCalendaronmonthlybasis.Atthe Direction of the Maintenance Supervisor, perform following duties on a monthly basis:
  1. Car Checks
  2. BreezewayInspections
  3. SafetyandTripHazardInspections
• Monthly Safety Meeting:Attend a monthly safety meeting to stay informed of safety regulationsandchanges.Utilizemeetingtocommunicateproblemsandgetdirectiononbetter ways of doing things and improved cost control.

Quarterly/Ongoing

• Quarterly Unit Inspections:At the direction of the Maintenance Supervisor, replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.Place notice in each unit reiterating community policies regarding trash, recycling and proper HVAC operation (standard letter).
• Equipment Inventory:Ensure proper equipment is kept in inventory.Report missing/broken equipment immediately to Maintenance Supervisor.Assist in the verification of inventory as directed.Advise Maintenance Supervisor of any needed equipment/supplies.
• Education:KeepMaintenance Supervisor updatedon educationand certification needs.Ensure and required licenses and certifications are kept current.

Move-Out/Move-In

• VendorAssistance:WorkwithvendorsduringprocessandprovideinputtoMaintenanceSupervisor regardingvenders’statusandadherencetoschedule.
• UnitPunch:CompleteunitpunchatthedirectionofMaintenanceSupervisor.

Qualifications:

• Workingknowledgeofelectric,plumbing,HVACandbasicconstruction.
• Ageneralmechanicalaptitudecombinedwithawillingnessanddesiretolearn.
• Abilitytoreadandcomprehendsimpleinstructions,shortcorrespondence,andmemos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals.
• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedinwritten,oral, or diagram form.
• Professionaldemeanorresultingfrompreviousmaintenanceexperience
• Excellentcustomerserviceskills
• Goodcommunicationandlisteningskills
• Abletobeaneffectiveteamplayerandinteractwellwithothers
• Organizedanddetail-oriented
• Patient,even-temperedandworkswellunderpressure
• Effectivetimemanagementskills
• Abletomaintainconfidentiality
• Abletofollowdirectionsfromasupervisor
• Abletounderstandandfollowpostedworkrulesandprocedures
• Abletoacceptconstructivecriticism
• Musthaveowntools
• Abletoclimbandworkfromladdersandtheabilitytoliftandcarryheavyloads
• Abletoworkweekendsorovertimeasjobrequires
• Abletobe“oncall”weekendsandafterhours

Education and Experience :

• Highschooldiplomaorgeneraleducationdegree(GED);oronetothreemonthsrelatedexperience and / or training; or equivalent combination of education and experience.

Certifications/ Licenses:

• CertifiedHVACasrequired.
• Validdriver’slicenseandproofofinsurance.