Maintenance Technician - Phoenix AZ

Packsize International; Phoenix (AZ); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Packsize International is seeking a Resident Service Engineer to install, maintain, and support equipment at customer sites in the Phoenix area. The role emphasizes proactive service, strong customer relationships, and precise inventory management to ensure minimal downtime.

The ideal candidate will have advanced mechanical and troubleshooting skills, proficiency with inventory software, and a commitment to safety and quality in a fast-paced manufacturing environment.

Competenze

• Experience in parts and inventory management.
• Proficiency with inventory software.
• Excellent customer service skills.
• Basic Excel and Word skills.
• Knowledge of Windows platforms.
• Strong mechanical and troubleshooting skills.
• Clean driving record.
• Able to lift up to 50 lbs.

Mansioni

• Install, maintain, and support Packsize equipment at customer sites.
• Manage parts and inventory in the warehouse.
• Build and maintain customer relationships with 5-star service.
• Perform preventive maintenance on machines.
• Train customer personnel on new equipment.
• Cross-functional collaboration with R&D, Software, QA.
• Travel within geography; overnight travel may be required.

Conoscenze

Customer service

Mechanical skills

Troubleshooting

Inventory management

Excel basics

Windows knowledge

Communication

Lifting 50 lbs

Formazione

Associate degree

Vocational training

Bachelor's degree preferred

Strumenti

Inventory software

MS Excel

Windows OS

Descrizione del lavoro

Job Description:

Resident Service Engineer /Machine Maintenance Technician

1st Shift 8:00 AM to 4:30 PM

Location: Phoenix AZ

About Packsize

Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We're propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it's about delivering what's right, for our customers, for their customers and our planet.

About the Role

We are looking for a highly skilled Resident Service Engineer in the Dallas,TX area . This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

What You'll Do

• Work cross-functionally with R&D, Software and Quality Engineering teams
• Receive incoming parts and supplies, verify their quality and quantity
• Ensure proper documentation and record-keeping of parts transactions
• Monitor and maintain accurate inventory levels of parts and supplies.
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.
• Completes and successfully pass training courses
• Develops knowledge of Packaging Designs
• Learns and develops the customer support and technical skills necessary to perform high quality maintenance
• Performs preventive maintenance on machines, equipment and accessories
• Performs installation of new equipment and train Customer Personnel
• Learns and completes basic administration duties (assigned tasks, emails, etc.)
• Exposed to moving parts and electricity that require safety protocols
• Excellent work ethic and time management skills needed
• Must be accessible via telephone, and promptly return email and phone messages
• Travel by vehicle or airplane within assigned geography, overnight travel may be required

What You'll Bring

• Proven experience in parts and inventory management, preferably in similar industry
• Proficiency in using inventory management software and tools
• Excellent Customer Service skills
• Basic Excel, Word skills
• Knowledge of Windows platforms
• Advanced mechanical skills
• Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
• Ability to learn troubleshooting and problem-solving procedures
• Able and willing to lift up to 50 lbs
• Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Must be able to climb a ladder
• Exhibit mature, independent judgment with little or no direct supervision
• Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
• Associate degree or Vocational technical training is strongly desired, Bachelor's in related area preferred
• Good mechanical and troubleshooting skills
• Clean driving record with a valid driver's license

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

Travel

There will be initial travel requirements for training purposes.

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
• Convey yourself great distances within and around various work sites and from one work site to another
• Remain in a stationary position, often standing for prolonged periods.
• Work in a noisy environment at various temperatures
• Move objects (equipment, machinery, and products) weighing up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
• Perform tasks that require you to bend, stretch, push, pull, carry, and reach

What We Offer

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don't meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best cand