Maintenance Technician (Lead)

Solution One Industries; El Paso (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Employee Assistance Program

Employee Referral Program

Employee Award Program

Job summary

The Maintenance Technician – Lead for West Texas / New Mexico will oversee daily repair operations and mentor a team of skilled trades technicians supporting CBP facilities in El Paso, TX. The role requires hands-on troubleshooting, preventive maintenance planning, and adherence to ISO 9001:2015 and AS9100 standards.

You will coordinate with site supervisors, implement maintenance plans, and ensure safety and regulatory compliance while delivering reliable service under demanding schedules and

Qualifications

• High School diploma or equivalent required.
• Apprenticeship or trade program in HVAC, electrical, or plumbing.
• ISO/AS9100 quality standards experience appreciated.
• Excellent written and verbal communication skills.

Responsibilities

• Coordinate, track, and manage electrical and mechanical maintenance activities.
• Decrease equipment downtime through high level troubleshooting.
• Provide redundancy coverage in sectors.
• Create and maintain equipment traceability.
• Apply ISO, AS9100 and other quality standards across programs.
• Interface with CBP stakeholders and cross-functional teams.
• Produce monthly operation status reports and drive improvements.

Skills

Strong communication skills

Education

High School diploma or equivalent

Vocational/trade school program or equivalent apprenticeship (HVAC, Electrical or Plumbing)

Tools

IBM TRIRIGA IWMS

ELMS

APSRs

Microsoft Office

Job description

Job Details

Job Location: CBP - El Paso - El Paso, TX 79998

Position Type: Full Time

Maintenance Technician (Lead) – West Texas / New Mexico

Contingent Upon Award

Do you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated team of professionals who consistently deliver excellence to reach our common goal of the best in class working environment? If you have a positive can-do attitude and a drive for success, Solution One is looking for you!

We are seeking a Maintenance Technician - Lead for our client's West Texas and New Mexico sectors, based in El Paso, Texas. The successful candidate will have outstanding skills and will be committed to working with others to deliver best-in-class, unparalleled excellence in customer service and satisfaction.

For additional opportunities, visit our careers page at www.1soi.com/careers.

Position Summary

The Maintenance Technician – Lead is responsible for overseeing daily repair operations and guiding a team of skilled trades technicians enabling the facilities maintenance and repair program supporting United States Customs and Border Protection (CBP) operations in West Texas and New Mexico.

Key Responsibilities

Maintenance Management

• Coordinate, track, and manage electrical and mechanical maintenance activities performed by skilled trade technicians.
• Decrease equipment downtime through high level troubleshooting.
• Provide redundancy coverage in the sector(s).
• Create and maintain equipment traceability.
• Apply ISO, AS9100, and other respective quality standards and ensure compliance across all business segments.
• Apply Solution One policies, procedures, and standards relevant to the respective program and functional organizations.
• Utilize diagnostic tools such as multimeters, oscilloscopes, and other tools as necessary for identifying and troubleshooting faults.

Program and Cross-Functional Collaboration

• Interface with Regional Site Supervisors for the creation and implementation of preventive maintenance plans.
• Assist in the development and implementation of supply chain procedures and policies.
• Montior and collaborate with other maintenance trades to ensure service quality.
• Collaborate with Program Management, Operations Management, and Supply Chain Management to support production flow and program execution in support of CBP operations.
• Responsible for providing the Government with compliant supplies and services and working with CBP regarding its administration of its Quality Assurance Surveillance Plan.
• Collaborate with quality management system elements, other support functions, and customers to meet quality, cost, and schedule commitments.
• Support supplier development and engagement in coordination with Supply Chain Management.

Reporting and Performance Measurement

• Ensure all work complies with relevant standards and regulations.
• Monitor and manage maintenance control systems.
• Conduct regular maintenance audits to verify repair status and report discrepancies.
• Report on maintenance status and supply issues to management.
• Present monthly report-outs to site and sector management on operations status.
• Drive corrective and preventive action when performance does not meet defined requirements.

QualificationsRequired Qualifications

• High School diploma or equivalent.
• Candidates must have completed a vocational or trade school program or equivalent apprenticeship (HVAC, Electrical or Plumbing).
• At least eight (8) years’ experience performing maintenance duties for contracts of similar size and scope.
• Demonstrated experience applying ISO, AS9100, or comparable quality standards.
• Strong interactive skills and strong written and verbal communication skills.
• Strong ability to focus, prioritize, and multi-task successfully to drive tasks to closure in support of business commitments.
• Must be a U.S. citizen and able to pass a CBP Background Investigation.
• Experience in large, geographically dispersed, or headquarters-level quality surveillance activities.
• Must possess a current valid state driver’s license

Preferred Qualifications

• Defense and aerospace industry experience.
• IBM® TRIRIGA® Integrated Workplace Management Systems (IWMS)
• Enterprise Logistics Management System (ELMS).
• Accountable Property Systems of Record (APSRs).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).

Physical Requirements

• Willingness to work flexible hours, including on-call assignments, nights, weekends, and holidays.
• Ability to work at an accelerated pace under emergencies or operational demands.
• Must wear appropriate personal protective equipment (PPE).
• Requirements include walking, standing, reaching, bending, and moving items.
• Required to lift and carry weight over 45 pounds.
• Must be able to work in an austere environment.

Job Expectations & Performance Standards

Mission Readiness

• Demonstrate ability to balance multiple priorities in a fast-paced, dynamic setting.
• Demonstrate proactive performance rather than reactive operations; reduce the risk of last‑minute issues, regulatory non‑compliance, or customer dissatisfaction.
• Demonstrate responsiveness to CBP issues within established timelines.

Accountability

• Maintain all contract deliverables (reports and plans) in accordance with the Performance Work Statement.
• Maintain all maintenance metrics and standards in accordance with corporate and CBP standards.

Safety

• Demonstrate a zero-compromise commitment to safety and risk management.
• Maintain compliance with safety standards, fire protection, environmental laws and compliance with security requirements.

Professionalism

• Exhibit integrity, reliability, and sound judgment in the performance of duties.
• Maintain all required certifications, licenses, and security clearance requirements.
• Represent Solution One Industries professionally while working alongside CBP personnel and government officials.
• Demonstrate strong attention to detail, accuracy, and customer service.

Teamwork and Communication

• Assign daily tasks, mentor technicians, and run safety meetings.
• Coordinate effectively with CBP stakeholders, contracted workforce, and corporate staff.
• Provide clear and timely communication regarding environmental requirements, operational issues, and any issue that degrades the operational mission readiness of the customer.
• Support a collaborative, mission-focused environment that promotes operational excellence.

Continuous Improvement

• Participate in training and professional development activities.
• Recommend process improvements that enhance safety, efficiency, accountability, and mission performance.
• Adhere to ISO 9001:2015 and AS 9100D Quality Standards as directed and/or identified in the Solution One Quality Management System/Plan.

Job Type: Full-time, Exempt

Work Location: El Paso, Texas

Travel: Some travel required

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance
• Employee Assistance Program
• Employee Referral Program
• Employee Award Program

Solution One Industries is proud to be an Affluent Action/Equal Opportunity Employer. Solution One Industries is committed to treating all employees and applicants with respect and dignity and maintaining a workplace that is free from unlawful discrimination.

All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws.

Solution One Industries maintains a drug-free workplace and performs preemployment drug testing and background checks, where permitted by law.

Solution One Industries is an E-Verify Employer.