Maintenance Technician II

Dwelling Place of Grand Rapids, Inc.; Grand Rapids (MI); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

Dwelling Place of Grand Rapids, Inc. is seeking a Maintenance Technician II to oversee maintenance tasks, coordinate staff and vendors, and ensure timely completion of work orders across assigned properties. The MT2 will supervise MT1 staff, manage inventory, and uphold safety and security protocols.

Responsibilities include scheduling, reporting updates to Property Management, and assisting with snow removal, inspections, and on-call duties as needed. Valid MI driver’s license required.

Qualifications

• High school diploma or GED with 2+ years related experience.
• Must be self-directed and able to work independently.
• Valid Michigan Driver’s License is required.

Responsibilities

• Performs and prioritizes work orders including emergency, on-call, preventative and routine repairs.
• Inspects properties and reports unsafe conditions to supervisor.
• Manages inventory and usage of maintenance materials and supplies.
• Maintains security of the property and controls access to master keys.
• Provides training support for MTI and Grounds staff.
• Coordinates with Property Management staff on status and delays of work orders.
• Schedules and monitors work orders to ensure timely close-out and justifications for delays.
• Coordinates with MTII for coverage during time off and for evictions or special projects.
• Assists in landscaping and grounds maintenance as needed.
• Maintains clean and organized work areas and tools.

Skills

Maintenance coordination

Staff supervision

Vendor coordination

Safety procedures

Education

High school diploma or GED

Two+ years related experience

Job description

Description

Job Title: Maintenance Technician II (MT2)

Department: Property Management

Reports To: Director of Facilities and Assigned Senior Property Manager

FLSA Status: Non-exempt

Approved By: Human Resources Manager

Approved Date: 6/3/2024

Summary Provides coordination for managing staff, work order system, ordering maintenance supplies, scheduling maintenance vendors and maintaining an inventory of supplies for assigned properties. Provides supervisory, training, and support for Maintenance Technician I (MT1) positions. Maintains and repairs physical structures of assigned properties and maintains grounds by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs work orders in a safe and timely manner, which may include, in order of priority, emergency, on-call, make-ready, preventative, inspection, routine or resident request repairs.
• Inspects property for improvements and repairs and review with supervisor; immediately reporting unsafe conditions.
• Maintains control for inventory and utilization of maintenance materials and supplies, operate and perform scheduled maintenance properly on all equipment.
• Responsible for the security of the property at all times. Keeping all keys to the property in possession as appropriate, and refusing to give any unauthorized person “master” keys or access. Master keys are never permitted to be given to contractors, vendors, or other persons not employed by Dwelling Place.
• Provides training support for MTI and Grounds staff assigned to properties.
• Provides weekly maintenance updates to Property Management Staff, Supervisor, and annotate require data into the maintenance tracking data base system. Schedules and monitors all vendors for unit turnovers or property. Update Property Management Staff of apartment or building status or expected delays. Work with Property Management Staff to resolve delays in an efficient time-frame.
• Schedules and monitors all work orders for assigned properties to ensure efficient close-out times and provide justification on extended work orders.
• Coordinates with other MTII to ensure your assigned properties have sufficient coverage when MTII/MTI request paid time off and for periodic support for evictions, inspections, snow removal and special projects.
• Shovels snow, removes ice, and applies ice melt to walks and driveways as conditions exist. Be immediately available in the event of snow.
• Performs work orders in a safe and timely manner, which may include, in order of priority, emergency, on-call, make-ready, preventative, inspection, routine or resident request repairs.
• Inspects properties for improvements and repairs and review with supervisor and property management staff; immediately reporting and correcting unsafe conditions. Which includes but not limited to minor repairs and upkeep tasks, such as: repair fences, gates, walls, and walks; paints fences, stairs/stairwells, and outbuildings; maintain and repair grounds equipment.
• Maintains control and account for inventory, purchases, and utilization of maintenance materials, equipment, and supplies to assigned property.
• Operates and performs scheduled maintenance properly on all equipment.
• Knows location and access to electric, gas, water, and all property shut-offs, meters, fire systems, and sewer clean outs.
• Shovels snow, removes ice, and applies ice melt to walks and driveways as conditions exist. Be available in the event of snow and provide safe passage of Dwelling Place sidewalks, parking lots and driveways.
• Coordinate picks up and/or delivers items from vendors or donors.
• Maintain accessibility as needed for consultation with on-call maintenance staff
• Responsible for landscaping , such as: plant and cut lawns, trim and edge around walks; plant and care for flower beds; plant and prune bushes, trees, or shrubs; clean grounds, rake and bag leaves, and remove litter; water lawn, shrubs, and flowers when necessary; clean drainage ditches and culverts.
• Assist the on-call MT1 by answering questions via telephone.
• Responsible for always keeping work area and tools clean and in order.
• Assists in always keeping property free of debris and rubbish.
• Assist Property Management or other staff and contractors when requested.

Requirements

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Use of Technology/Equipment - Demonstrates required skills; Adapts to new technologies or equipment; Troubleshoots technological problems; Uses technology/equipment to increase productivity; Keeps technical skills up to date.
• Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position. An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps. Dwelling Place expects each employee to maintain high ethical standards in their interactions with customers, other staff, vendors and the public generally. Dwelling Place employees are also expected to be dependable, to be respectful of others, to use sound judgment, to seek out new opportunities for learning and to communicate effectively with others.
• Employees must abide by all Dwelling Place policies including but not limited to the Dwelling Place Code of Ethics and personnel policies.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience High school diploma or General education degree (GED) and two or more years related experience and/or training.

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Professional Licenses, Certificates, Registrations Valid Michigan Driver’s License

Other Skills and Abilities Must be self-directed, capable of working independently, and be responsible for completing assignments in a realistic time frame.

Other Qualifications Must have a reliable vehicle and be willing to transport hand tools, parts, and supplies during work hours. Must be willing and available to work on call rotation as needed.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk and reach with hands and arms. The employee is frequently required to stand; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; extreme cold; extreme heat; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.