Maintenance Technician I

Tricon Residential; United States; On-site; USD 47,000 - 71,000; Full time

Job summary

Tricon Residential in the United States is seeking a Maintenance Technician I to provide exceptional customer service to residents while completing maintenance requests in assigned properties. You will troubleshoot, repair and replace plumbing fixtures, electrical components, doors and windows, and ensure a clean, safe work environment.

You will travel between properties daily, coordinate with the AMM-T/CMC, and work on-call as needed, using laptops and mobile devices to manage work orders and

Qualifications

• High school diploma or GED required.
• 2 years maintenance/construction background.
• Experience using laptops, tablets and mobile devices.
• Able to work on-call and overtime hours as needed.
• Strong communication with team, residents and vendors.

Responsibilities

• Communicate clearly and empathetically with residents, vendors and teammates.
• Respond to and complete service requests in a timely, professional manner.
• Repair or replace plumbing fixtures, electrical components, doors and windows as needed.
• Maintain safe, clean work environment and use PPE.
• Utilize work order and inventory systems to track tasks and productivity.

Skills

Maintenance

Electrical repairs

Plumbing

Troubleshooting

Technology familiarity

Education

High school diploma or GED

Tools

Laptop

iPad

iPhone

Job description

Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

Job Description

The Maintenance Technician I is responsible for providing an exceptional and consistent customer service experience in all interactions with our Residents. They will be responsible for the completion of all maintenance requests/work orders on occupied homes within their assigned geographic territory.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Communicate clearly, compassionately, and with empathy when speaking with team members, residents and vendors
• Provide exceptional customer service when interacting with team members, residents and vendors
• Communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day
• Respond and complete service requests in a professional and timely manner
• Consistently maintain a clean and safe work environment
• Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs
• Repair or replace caulking, grout, and various crack fillers as needed
• Accurately test for electrical current and troubleshoot minor electrical repairs
• Repair or replace electrical outlets, switches, breakers, GFCI’s, 3-way switches, light fixtures, ceiling fans and other minor electrical repairs
• Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs
• Repair or replace windows, window screens, window blinds, window rescreening and other minor window repairs
• Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs
• Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs
• Replace HVAC air filters, clear condensate drain lines and pans
• Clean dust, plants and debris in and around HVAC condensing units to provide optimal air flow
• Repair wall holes, texture, touch up and paint walls and trim and other minor painting
• Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement
• Accurately fill out time sheets and enter all required data into work orders correctly

Qualifications:

• Skilled in installation, troubleshooting, repair of, but not limited to the items listed above.
• Experience in leveraging technology (laptop, iPad, iPhones, etc.)
• Ability to work on-call and overtime hours, as needed
• Ability to correspond (in writing and verbally) effectively with team members, residents, and vendors
• Work safely, wearing Personal Protective Equipment (PPE)

Minimum Requirements:

• High school diploma or GED
• 2 years maintenance/construction background
• Daily travel between properties
• Must be able to work in environmentally and physically challenging working conditions
• Must be able to lift objects weighing 50lbs or more regularly
• Must be able to effectively communicate verbally and in writing

Physical Demands:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$47,380.00 - $71,080.00

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

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