Maintenance Technician 3

Optimum; Georgetown (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Optimum in Georgetown, TX is seeking a Maintenance Technician III to repair and maintain fiber and coax transport and distribution for video, data, and telecom services. You will troubleshoot headend to customer devices and mentor junior techs while supporting service and installation to meet customer needs.

The role emphasizes preventive maintenance, network integrity, and FTTH/RFOG architecture knowledge.

Formación

• High school diploma or equivalent.
• Valid driver's license in good standing; DOT qualifications may apply.
• DOT medical card and CDL where applicable; comply with DOT rules.
• Licenses required by installing/servicing security services, if applicable.
• Ability to read/test equipment such as signal and ohm meters.
• BDS & BTS certification preferred.
• Fiber repair and troubleshooting experience.
• Knowledge of FTTH & RFOG architecture and plant distribution.
• Experience with FTTH tools AGORA/Netwin/Net-Q.
• ISP experience or Hot Hands familiarity.
• OSP construction experience.
• Ability to pass a physical assessment post-offer.

Responsabilidades

• Troubleshoot and repair transport, trunk, and distribution networks from headend to customer devices.
• Perform preventive maintenance to maintain network integrity.
• Fulfills duties of Maintenance Tech I & II as needed.
• Build, troubleshoot, and repair FTTH & RFOG networks.
• Coordinate training and mentor team members for skill development.

Conocimientos

Fiber repair & troubleshooting

FTTH & RFOG architecture knowledge

Operate testing equipment

Team mentoring

Preventive maintenance

Educación

High school diploma or equivalent

Herramientas

AGORA

Netwin

Net-Q

Descripción del empleo

Maintenance Technician 3

Location: Georgetown, TX, US, 78626

Brand: Optimum

Requisition #: 11398

Job Summary

Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team

Qualifications

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent
• Must possess and maintain a valid driver’s license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
• BDS & BTS certification preferred
• Fiber repair and troubleshooting experience
• In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
• Experience working with ISP or "Hot Hands" for ISP
• Experience and/or knowledge of OSP Construction tasks
• An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

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