Maintenance Technician 3

Optimum; Big Spring (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Optimum is seeking a Maintenance Tech III in Texas to repair and maintain fiber and coaxial networks, from headend to customer devices. The role supports headend electronics and critical infrastructure and mentors junior staff.

Responsibilities include troubleshooting, performing FCC tests, and coordinating with Design, construction, and ISP teams. Strong understanding of FTTH/RFOG is preferred; a valid CDL/DOT readiness is required.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with DOT standards eligibility.
• Willing to obtain DOT medical card and CDL where applicable.
• FTTH/RFOG installation experience preferred.
• Ability to operate testing equipment and maintain telecom networks.

Responsibilities

• Perform maintenance and repair of transport, trunk, and distribution networks from headend to customer devices.
• Maintain unity gain network and perform FCC-required tests.
• Lead and mentor junior technicians; train teams on best practices.
• Collaborate with Design, construction, ISP, NOC/ROC to resolve issues.
• Coordinate training initiatives and provide performance feedback.

Skills

Fiber repair

Troubleshooting

Mentoring

Customer service

Education

High school diploma or equivalent

Tools

Signal level meters

Ohm meters

AGORA

Netwin

Net-Q

Job description

Job Summary

Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer’s electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Fulfills FCC-required network tests
• Performs all duties of Maintenance Tech I and II as necessary
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Maintains network integrity through preventive maintenance
• Build, Troubleshoot, and repair all aspects of the FTTH & RFOG Networks
• Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
• Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.
• Other tasks may be assigned, as needed to support the infrastructure and team

Qualifications

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent
• Must possess and maintain a valid driver’s license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)
• BDS & BTS certification preferred
• Fiber repair and troubleshooting experience
• In-depth knowledge of the FTTH & RFOG Architecture, Including the Rolt, Back haul and distribution of plant.
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q
• Experience working with ISP or “Hot Hands” for ISP
• Experience and/or knowledge of OSP Construction tasks
• An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.