Position Overview
The Maintenance Technician is responsible for addressing an array of apartment and property maintenance duties as specified by the maintenance supervisor and/or property manager, and for maintaining the highest standards in customer service and curb appeal of the property.
Essential Duties And Responsibilities
- Perform various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines.
- Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
- Perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more.
- Maintain work order system by verifying all orders are completed in a timely manner to company standards and the resident's satisfaction.
- Inspect the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair, or replacement.
- Assist with property emergencies, such as snow removal and/or other inclement weather emergencies, fires, and floods.
- Promptly communicate with maintenance supervisor concerning all maintenance issues at the property.
- Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations.
- Participate in emergency on-call/after-hours maintenance assignments; adhering to established response times and addresses emergency issues appropriately.
- Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal and interact courteously and professionally with current and potential residents at all times.
- Foster a positive, active, and collaborative relationship with residents, other properties and associated agencies.
- Maintain a professional demeanor and appearance at all times.
- Other duties as assigned.
Skills and Requirements
- Ability to read, write and understand English.
- Excellent customer service and interpersonal skills with the ability to relate to others.
- Strong organizational and time-management skills.
- Ability to multi-task.
- Ability to perform basic mathematical functions.
- Ability to cope with and defuse situations involving angry or difficult people.
- Ability to maintain confidentiality.
- Must maintain professional appearance and comply with prescribed uniform policy.
- Must comply with all safety requirements.
- Basic understanding of Federal, State, and local Fair Housing laws.
Education and Experience Required
- High school diploma or equivalent is required.
- At least one year of experience in the property management industry or directly related field.
- Possess general maintenance skills.
- HVAC certification preferred.
Physical Demands and Work Environment
- Ability to lift, push and pull up to 100 pounds.
- Ability to walk around the property several times daily (on uneven surfaces and/or climb several flights of stairs).
- Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
- Ability to use standard maintenance equipment.
- Talking, hearing, and seeing with close visual acuity are frequently required.
- Driving a golf cart on the property may be required.
- Ability to work under minimal to moderate supervision.
- Ability to tolerate stressful situations.
- Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
- Exposure to hot, cold, wet, humid, or windy conditions (temperatures will vary depending on region).
- Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.
Location: Phoenix, AZ (Onsite)
Job Type: Regular, Full-Time
Compensation Range** :** $18.00 - $20.00