Maintenance Technician

Pivotal Housing Partners; Grand Rapids (MI); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Semi-annual merit increases

Paid every Friday

Quarterly bonus opportunities

Medical coverage (PPO/HDHP)

HSA contributions

Dental, Vision & More

401(k) with company match

Paid time off (16 days first year)

Employee Assistance Program (EAP)

Professional development assistance

Job summary

Pivotal Housing Partners in Grand Rapids, MI is seeking a Maintenance Technician to join our on-site team supporting the Eastern Lofts (70 Units). You will handle routine maintenance to keep a safe, comfortable living environment, respond to emergencies, and coordinate with residents and team members.

This full-time role requires 1+ years of related experience; HVAC training preferred; on-call coverage; and the ability to manage work orders via our Maintenance Mobile app.

Qualifications

• 1+ years of related maintenance experience.
• Reliable transportation and valid driver's license.
• HVAC training and certification preferred.
• Commitment to regular attendance, weekends and OT hours.
• On-call availability for emergencies.
• Ability to receive and close work orders via smartphone apps.

Responsibilities

• Provide outstanding customer service to residents.
• Complete resident work orders within 24 to 48 hours.
• General maintenance: HVAC, plumbing, electrical, carpentry.
• Assist with court-ordered set-outs when necessary.
• Turnover units between residents (3-5 days).
• Maintain grounds and curb appeal.
• Be responsive to on-call emergencies.

Skills

Experience

HVAC Training

On-Call

Driver's License

Smartphone Apps

Maintenance

Tools

Maintenance Mobile App

Job description

Description

Key things that you want to know about this role:

Job Level: 1+ years experience will set you up for success in this role

Job Location: This important role supports our Eastern Lofts (70 Units) in Grand Rapids, MI

Position Type: Full-time (40hrs) and the ability to be on call to support our residents for emergencies

Pay Range: Starting at $25+/hr -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market - one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Maintenance Technician, you will provide high quality service to our residents, joining a team of outstanding team members with a commitment to excellence. You will hold yourself to a high set of standards, demonstrate a positive, service-minded demeanor, and successfully manage multiple shifting priorities. You will be responsible for the routine maintenance of the physical integrity of the community, including daily pickup of grounds, ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. You will be our go-to person to ensure our residents are taken care of in the event of an emergency.

We are embracing technology in how we serve our communities. Our HVAC Technicians receive work orders on our Maintenance Mobile app. You will be provided a stipend for your use of your personal smartphone to stay connected with us and process through your work orders.

Summary of responsibilities:

• Provide outstanding customer service to all current and future residents
• Complete resident work orders on a timely basis (24 to 48-hour expectation)
• Broad knowledge of general maintenance: HVAC, plumbing, electrical, and carpentry
• Assist with court-ordered "set-outs" when necessary
• Perform unit turnover between residents per company standards (3-5 days)
• Maintain grounds and curb appeal
• Able to prioritize and handle multiple tasks
• Be responsive to on-call emergencies

Full-Time Benefits:

• Eligibility for semi-annual merit increases: January and July
• Paid every Friday
• Quarterly Bonus Opportunities - Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.

Requirements

Successful candidates will have:

• 1+ years of related experience
• Reliable transportation and valid driver's license
• HVAC training and certification preferred
• Commitment to regular attendance (may include weekend and OT hours)
• Ability to be "on-call" for emergencies
• Ability to receive, manage, and close work orders by using smartphone applications