Maintenance Technician

GoldOller Real Estate Investments; Cleveland (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

GoldOller Real Estate Investments seeks Service Technicians to keep our multifamily communities safe, comfortable, and well-maintained. You will respond to resident needs, perform make-ready work, and collaborate with the Service Manager to uphold our standards of excellence.

You should have at least 1 year of maintenance experience or related trade training, EPA certification, and a valid driver’s license. Occasional travel and on-call duties may apply.

Qualifications

• High school diploma or GED required.
• At least 1 year of multifamily maintenance experience or technical trade school.
• EPA Certification required.
• Valid driver’s license and reliable vehicle.
• Experience with RealPage is a plus; CPO or CAMT certification preferred.

Responsibilities

• Complete the full make-ready process and ensure all vacant units are ready within 5 business days.
• Inspect units at move-in/move-out and document appropriate security deposit deductions.
• Complete all service requests within 24 hours and report delays to the Service Manager.
• Respond to on-call emergencies as scheduled and coordinate with leadership.
• Maintain grounds, common areas, and attend required safety and training sessions.

Skills

Multitasking

Organization

Communication

Education

High school diploma/GED

Tools

RealPage OneSite/Ops Technology

Maintenance tools

Job description

At GoldOller, \"This is Home\" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow. Ready to make a difference every day?

Position Purpose:

At GoldOller, Service Technicians are the heart of the community experience—dedicated to ensuring every home is safe, comfortable, and beautifully maintained. This role delivers exceptional service by responding promptly to resident needs and service requests, maintaining our properties to the highest standards, and preparing homes for new residents with care and precision. Through teamwork, proactive communication, and attention to detail, Service Technicians help create a place our residents are proud to call home and by doing this in a way that meets our standards of excellence as set forth in this job description.

What You’ll Do

Financial & Administrative

• Help manage expenses by following inventory and purchasing procedures.
• Get approval for overtime at least 24 hours in advance (except true emergencies).
• Inspect units at move-in/move-out and document appropriate security deposit deductions.
• Report billable service request charges and lease violation fees.
• Maintain a professional image and positive attitude at all times.
• Communicate daily with the Service Manager and provide midday/end-of-day updates.
• Complete all reports and software entries (including work orders) accurately and on time.
• Follow safe work practices, attend safety meetings, and complete required checklists.
• Keep the office area neat and orderly and adhere to company standards.
• Use company equipment responsibly and report any incidents within 24 hours.
• Attend required meetings and training sessions.
• In the absence of a Service Manager, report directly to the assigned leadership representative.

Team Support & Development

• Support and motivate team members through training, knowledge-sharing, and teamwork.
• Embrace new technology and operational processes.
• Foster a positive, solution-focused work environment.
• Attend scheduled meetings, safety reviews, and required training.

Unit Turns

• Complete the full make-ready process and ensure all vacant units are ready within 5 business days (14 days for upgrades).
• Assist with unit inspections at notice-to-vacate and move-out.
• Assist with final move-in inspections to ensure units meet GoldOller standards.
• Conduct final inspections once make-ready work is reported complete.

General Repair, Maintenance & Grounds

• Complete assigned service requests within 24 hours and notify the Service Manager of delays.
• For emergencies, contact the Service Manager within 60 minutes if a solution isn't identified while still on-site.
• Close out all service requests electronically each day - complete or not.
• Meet daily/weekly work order goals.
• Perform snow/ice removal when applicable and ensure logs and vendor compliance.
• Walk and inspect your assigned GOZone weekly and maintain vacant exteriors.
• Maintain grounds, breezeways, stairwells, and common areas - no trash or debris allowed.
• Respond to on-call emergencies as scheduled.
• Maintain all OSHA/MSDS documentation.
• Keep tools, equipment, and shop areas organized and well-stocked.
• Monitor work orders for recurring issues or long-term maintenance needs.
• Complete monthly preventative maintenance tasks and reporting.
• Assist with supervising contractors when needed.
• Report any questionable activity, unsanitary conditions, or unauthorized occupants/pets.

Resident Relations

• Always greet residents with eye contact and a smile.
• Limit technical details when speaking with residents about maintenance concerns; communicate with the Service Manager first.
• Never discuss confidential/company matters with residents.
• Communicate professionally and clearly, including written notices.
• Participate in resident events and attend court hearings when required.

Skills You Bring

• Ability to read financial reports, sketches, and blueprints.
• Experience with RealPage products (OneSite/Ops Technology) is a plus.
• Strong multitasking, organization, and communication skills.
• Working knowledge of Fair Housing, ADA, OSHA, local/state building codes, and landlord-tenant law.
• Ability to build strong working relationships with peers, leaders, residents, vendors, and the public.

Position Requirements

• High school diploma/GED preferred.
• At least 1 year of multifamily maintenance experience OR technical trade school.
• Physical ability to lift/carry up to 50 lbs and perform frequent physical activity (standing, climbing, stooping, etc.).
• Valid driver’s license and reliable personal vehicle.
• Must own basic maintenance tools.
• Experience/training in carpentry, plumbing, electrical, painting, and refurbishing required.
• EPA Certification required.
• CPO or CAMT certification preferred.
• Willing to work weekends and travel/overnight when needed.
• Must have a working smartphone for work order systems and on-call duties.

Who we are:

GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm has been phenomenally successful over the years and currently owns and diligently manages approximately