Maintenance Technician

Cleveland Neighborhood Progress Inc.; Cleveland (OH); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid Time Off (PTO)

14 paid holidays annually

Job summary

A community-focused organization is seeking a full-time Cleaning Technician to maintain and ensure the functionality of properties in the Cleveland area. Responsibilities include general maintenance, repairs, and responding to emergency situations. Ideal candidates will have a high school diploma or GED, valid driver's license, and experience in maintenance. This role emphasizes a customer-service approach and requires good communication skills, with a starting hourly rate of $22 during a 90-day trial period, transitioning to a salary of $48,000 to $50,000 upon permanent hire.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and insured work vehicle required; truck or cargo van preferred.
• 2-4 years of maintenance and repair experience.
• Ability to read work orders, inspection reports, and technical documentation.
• Customer-service mindset when working with residents.

Responsibilities

• Perform routine maintenance and repairs in residential units and common areas.
• Complete work orders and emergency repairs in a timely manner.
• Conduct preventative maintenance inspections.
• Respond promptly to emergency repairs when on call.

Skills

Plumbing

Electrical work

HVAC knowledge

Carpentry

General building systems

Troubleshooting

Customer service

Communication skills

Education

High school diploma or GED

Tools

Digital record-keeping systems

Computer skills

Job description

As a community-led organization, Northwest Neighborhoods equitably fosters diverse, vibrant neighborhoods that are physically and socially connected, where anyone can thrive. Northwest Neighborhoods is seeking a Cleaning Technician for a full-time, temporary-to-permanent role as a valued member of our team providing safe, healthy, affordable housing for residents. This position will begin with a probationary period through a partnering temporary staffing agency. The Cleaning Technician will contribute to a positive impact on our community by ensuring the optimal maintenance and functionality of our properties, both residential and commercial.

Job Summary

NWN is seeking a Maintenance Technician to perform general maintenance, repairs, and preventative maintenance across NWN’s portfolio of affordable housing and commercial spaces. The portfolio consists of 15 buildings offering both affordable housing as well as retail space, all within a three‑mile radius. This position serves as an integral part of our Property Services team and plays a crucial role in ensuring that all buildings, units, and common areas are safe, functional, and well‑maintained. The Maintenance Technician works under the direction of the Maintenance Manager and responds to work orders in a timely and professional manner.

Responsibilities

• Perform routine maintenance and repairs in residential units and common areas, including plumbing, electrical, HVAC, carpentry, drywall, painting, and appliance repair
• Complete work orders, unit turnovers, and emergency repairs in a timely manner
• Conduct preventative maintenance inspections and complete assigned tasks
• Troubleshoot and diagnose maintenance issues efficiently
• Prepare vacant units for occupancy, including repairs, painting, cleaning coordination, and inspections
• Maintain an organized inventory of materials and supplies, ensuring seamless access to resources for ongoing maintenance projects
• Respond promptly to emergency repairs when on call. This may include time during evenings, weekends, and holidays
• Demonstrate clear communication skills alongside a commitment to tenant satisfaction and safety
• Complete detailed work order forms and all required reports (both paper and digital), for essential documentation for maintenance activities
• Accompany contractors, inspectors, investors, and management staff to properties as needed

Qualifications

• High school diploma or GED required
• Valid driver’s license and insured work vehicle required; truck or cargo van preferred
• 2-4 years of maintenance and repair experience
• Working knowledge of plumbing, electrical, HVAC, carpentry, and general building systems
• Ability to troubleshoot and complete repairs independently
• Ability to read work orders, inspection reports, and technical documentation
• Excellent communication skills to liaise with team members, inspectors, and vendors
• Experience using or willingness and ability to learn digital record‑keeping systems such as Email, Voicemails, Yardi or Microsoft Word, Excel, etc.
• Excellent troubleshooting and problem‑solving abilities
• Attention to detail and commitment to quality work
• Customer‑service mindset when working with residents
• Technical certification or trade school preferred

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Northwest Neighborhoods CDC.

Physical Demands

On‑site role at multiple locations. Ability to operate a motor vehicle and equipment such as snowblower and landscaping equipment. Requires regular walking, lifting, climbing stairs, and occasional after‑hours or on‑call response. Ability to operate a computer and keyboard. May require reaching, standing, walking, fingering, grasping and feeling, and the ability to lift or move objects up to 60 pounds. May require vocal communication for expressing or exchanging ideas, hearing to perceive information at normal spoken word levels, visual acuity for color perception, preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Equal Opportunity Employer

Northwest Neighborhoods CDC is an Equal Opportunity Employer.

NWN’s Commitment to Equity and Inclusion NWN is committed to creating an inclusive and equitable working environment and is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status. Women, BIPOC, and LGBTQ individuals are encouraged to apply.

Employment Status and Compensation

Trial Period

This position will begin as a 90‑day temporary‑to‑permanent placement through a staffing agency.

During the initial 90‑day trial period:

• Hourly rate: $22.00 per hour
• Employment will be administered through the agency partner
• Benefits are not available during the temporary period

At the successful completion of the 90‑day period, the employee may be converted to permanent employment with Northwest Neighborhoods CDC, at which time full organizational compensation and benefits (as outlined below) would apply.

Upon Conversion

Upon permanent hire, this position converts to a full‑time, benefits‑eligible role with compensation aligned to the following structure:

• Annual salary range: $48,000–$50,000, commensurate with experience
• Health insurance with employer contribution
• 403(b) retirement with employer contribution to 403(B) retirement program: employer will provide a 50% match to the Employee’s contribution up to a maximum of 3% of the employee’s annual salary
• Paid Time Off (PTO) accrued at a rate of one (1) day per month during the first year of employment, then 18 days annually beginning the second year of employment
• 14 paid holidays annually
• Over‑time pay for availability outside of standard work hours
• Long‑term disability benefits

This is a full‑time position primarily working daytime weekday hours; however, the Maintenance Technician must be available for:

• On‑call rotations
• Emergency response
• Occasional evenings/weekends as needed