Maintenance Technician

Vest Residential; Charlotte (NC); On-site; USD 33,000 - 36,000; Full time

Job summary

Vest Residential in Charlotte, NC is seeking a Maintenance Technician to perform technical and mechanical work ensuring building and property standards for cleanliness, safety, and functionality.

Responsibilities include handling work orders, preventative maintenance, make-ready inspections, inventory tracking, and maintaining grounds and common areas. The role requires physical capability, on-call availability, and EPA refrigerant certifications where applicable.

Qualifications

• Must provide hand tools unless prohibited by state law.
• Ability to operate and maintain mechanical equipment safely.
• Strong customer service and communication skills.

Responsibilities

• Diagnose defects and repair to meet safety and code standards.
• Complete make-ready process for vacant apartments and coordinate vendors.
• Track materials, inventory, and notify re-ordering needs.
• Complete maintenance documentation for service requests.
• Support grounds, cleaning, painting, and general upkeep.
• Assist cost-control by repairing rather than replacing parts.

Skills

Hand tools proficiency

On-call readiness

Logical thinking

Customer service

Interpersonal communication

Reading and writing

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maintenance Technician

Full Time Charlotte, NC, US

Salary Range: $24.00 To $26.00 Hourly

Job Summary:

This position performs technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

1. Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs per established policies, procedures, safety standards, and code requirements.

2. Completes the make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a punch list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

3. Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.

4. Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.

5. Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.

6. Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.

Other Responsibilities:

1. Complies with VEST’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.

2. May periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.

3. Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.

Organizational Responsibilities:

- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

- Practices proper safety techniques by Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

- Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

- Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing another appropriate method (s) to obtain business and professional information and applies knowledge and practices to the area(s) of responsibility.

Working Conditions:

- Incumbents work in an office environment.

Physical Demands:

- Incumbents need to be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.

- Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

- Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.

- Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position.

- Incumbents must be able to work a flexible work schedule, which includes taking calls during evenings, weekends, and holidays.

Required Licenses or Certifications:

-Incumbents must have EPA certifications Type I and II or Universal for refrigerant recycling. (Applies to Certified Service Technicians.)

-Incumbents must have all certifications as required by State and Local jurisdictions. (Applies to all Service Technicians.)

-Incumbents must have valid driver’s licenses to operate a golf cart on the property.

Knowledge, Skills, Abilities:

-Incumbents must provide their hand tools unless prohibited by State law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.

- Incumbents must have a working and reliable cellular device required for purposes of on-call.

-Demonstrated ability to apply principles of logical thinking to define and correct problems.

-Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

-Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as the first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies.

-High School diploma, GED, or related experience and/or training.