Maintenance Tech I

Mainsail Lodging & Development; Fayetteville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mainsail Lodging & Development is seeking an enthusiastic Hotel Maintenance Technician to assist with operation, maintenance, and repair of hotel equipment. You will participate in preventative maintenance, address guest requests, and perform trade tasks across plumbing, electrical, HVAC, and carpentry as needed.

The role requires strong communication, a team mindset, and the ability to work long hours when needed. High school diploma or equivalent is required.

Qualifications

• License or experience in plumbing, electrical, HVAC, air conditioning, or refrigeration.
• Experience with hotel building systems or hospitality maintenance.
• Strong communication and customer service skills.
• Comfort with using tablets and computers on the job.

Responsibilities

• Handle guest maintenance requests promptly and accurately.
• Perform periodic property tours and exterior checks for debris and lighting.
• Maintain and repair plumbing, HVAC, laundry equipment, and related systems.
• Report emergencies and safety hazards immediately.
• Keep maintenance area clean and stocked with tools and supplies.
• Promote safety and coordinate with other departments.
• Communicate daily activities and work orders across shifts.
• Interact with guests professionally to resolve issues per Mainsail standards.
• Follow company policies to ensure safe and efficient operations.
• Perform other duties as assigned.

Skills

Trade skills

HVAC knowledge

Communication

Customer service

Tech literacy

Team player

Education

High school diploma or equivalent

Tools

Tablets

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The Hotel Maintenance Technician is responsible for assisting with the operation, maintenance, service, and repair of equipment as assigned. This person is also responsible for participating in the preventative maintenance program, handling guest or residents’ requests and other work orders as assigned.They are also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, etc., as assigned.

What you have

• License or experience in one or more trade including: plumbing, electrical, HVAC, air conditioning, and refrigeration units

• Experience in hotel building systems, or hospitality related maintenance field

• Excellent communication skills, in written and verbal formats

• Strong customer service skills

• Technology skills. The ability to use tablets, iPads, and computers

• Eagerness to work on a team and achieve goals and complete projects together

• Basic knowledge in air conditioning, refrigeration, electrical, mechanical, plumbing, electronic systems, fire alarm systems, carpentry, kitchen equipment, and energy conservation.

• Ability to work long hours if needed

• A strong sense of ownership in everything that you do

• High school diploma, equivalent, or higher

What you’ll do

• Handle and complete guest maintenance requests in a timely fashion

• Do periodic property tours and exterior perimeter for debris and trash removal, lighting examination, and irrigation check up

• Perform repair and preventative maintenance on plumbing, HVAC, laundry equipment, exhaust fans, vacuum, and other equipment throughout the hotel

• Report emergencies and safety hazard immediately and assist with safety concerns

• Maintain the maintenance area or department in a clean and orderly state, to include cleaning, inspection, and inventory of tools, parts, and supplies

• Actively engage and promote safety and safe work practices, interdepartmentally and hotel wide

• Communicate daily activities and work orders to other shifts using approved communication methods and standards

• Interact with hotel guests to resolve maintenance issues in a professional and courteous matter that is align with Mainsail standards

• Comply with Mainsail Lodging and Development’s standards and regulations to encourage safe and efficient hotel operations

• Other necessary duties as assigned by reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time

• Ability to bend

• Ability to lift, pull 50 lbs

• Ability to communicate clearly

• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly

• Work on multiple tasks, making appropriate progress towards deadlines

• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the property, the resort, and the community

• Maintain the highest degree of confidentiality

• Ability to work effectively in stressful, high pressure situations

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.