Maintenance Team Leader

Cardinal Group; Prosper, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Cardinal Group is seeking a Maintenance Team Leader in Prosper, TX to protect and enhance the value of our community while maximizing resident satisfaction. You will oversee maintenance tasks, perform basic repairs, and coordinate with staff to ensure timely, high-quality service.

The role emphasizes strong customer service, safety compliance, and teamwork. The position is full-time and non-exempt, with hourly compensation and eligibility for bonuses and benefits, reflecting Cardinal Group's

Qualifications

• 3–5 years in maintenance or property management.
• Excellent customer service and attention to detail.
• Pool service/maintenance knowledge.
• Must lift 75 lbs and stand 8–12 hours.
• Weekend availability and on-call readiness.
• Ability to embody Cardinal Culture and Core Values every day.

Responsibilities

• Maintain curb appeal by keeping grounds and buildings clean and well-maintained.
• Assist with basic repairs and general maintenance tasks.
• Demonstrate exemplary customer service and teamwork.
• Keep clubhouse, offices, model, hallways and all common areas safe and tidy.
• Ensure property is free of trash, debris and animal waste.
• Maintain landscaping, including watering of flowers.
• Prepare apartments for new move-ins and turnovers as directed.
• Inform supervisor of items needing attention in apartments.
• Communicate with Community Manager about maintenance or curb appeal issues.
• Respond to emergencies per policies and procedures.
• Attend required in-service trainings and follow all policies.
• Contribute to resident satisfaction by meeting/exceeding expectations.
• Participate in Cardinal U training as required.

Skills

Customer service

Detail oriented

Basic maintenance

Pool maintenance

Weekend availability

Teamwork

Education

High school diploma or GED

Job description

Description

POSITION

Maintenance Team Leader (Full-Time, Non-Exempt)

COMPENSATION

Hourly Rate, plus Benefits and Bonus eligibility

SUMMARY

The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.

RESPONSIBILITIES (Including but not limited to):

• Ensure that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.
• Assist with basic repairs and other general maintenance duties.
• Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
• Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas.
• Ensure that the property is free of trash, debris and animal waste.
• Ensure that the grass and landscaping are well maintained, including the watering of flowers.
• Ensuring the best possible appearance of each apartment prior to new resident move-in.
• Advise supervisor of items needing additional attention in the apartment; i.e. ripped carpet, torn linoleum, window or door repair, etc.
• Provide assistance with apartment turnovers as directed.
• Communicate with the Community Manager regarding any problems with maintenance or curb appeal that requires further attention.
• Respond appropriately to emergencies, according to policies and procedures.
• Participate in and attend all required in-service training sessions.
• Ensure understanding and compliance with all policies and procedures.
• Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• 3-5 years of relevant industry experience, property management experience is a plus.
• Must have excellent customer service skills, strong attention to detail and basic maintenance skills.
• Working knowledge of pool service/maintenance required.
• High school diploma or GED equivalent preferred.
• Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts.
• Must be able to work weekends and be available for on call emergencies.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Maintenance Supervisor
• Maintenance
• Maintenance Manager
• Facilities Manager
• Building Manager
• Facilities Maintenance Managerli>
• Maintenance Director

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of minimum seventy- five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

#LI-DNI

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.