Maintenance Team Leader

Cardinal Group; Madison, Northern (WI, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Benefits

Bonus eligibility

Job summary

Cardinal Group is seeking a Maintenance Team Leader in Madison, WI to protect, maintain, and enhance community value while elevating resident living experiences. The role emphasizes prompt maintenance resolution, teamwork, and strong customer service across all common areas and apartment turnovers.

The team leader will manage preventive upkeep, supervise basic repairs, and coordinate with site leadership to ensure safety and cleanliness throughout the property.

Qualifications

• 3-5 years of relevant industry experience; property management experience a plus.
• Excellent customer service skills and strong attention to detail.
• Basic maintenance skills and knowledge of pool maintenance.
• High school diploma or GED preferred.
• Must lift 75 lbs and stand 8–12 hours.
• Ability to work weekends and on-call emergencies.
• Demonstrates Cardinal Culture and Core Values daily.

Responsibilities

• Maintain curb appeal and keep grounds/buildings clean and well‑maintained.
• Assist with basic repairs and general maintenance tasks.
• Demonstrate exemplary customer service and teamwork.
• Keep clubhouse, offices, model, hallways and shared areas safe and tidy.
• Ensure apartment turnovers look their best for new residents.
• Inform supervisor of items needing attention in apartments.
• Coordinate with Community Manager on maintenance issues.
• Respond to emergencies per policies and procedures.
• Attend required in-service trainings and follow policies.
• Support resident satisfaction and participate in Cardinal U training.

Skills

Customer service

Attention to detail

Basic maintenance

Pool maintenance

Lifts 75 lbs

Weekend work

On-call readiness

Education

High school diploma or GED

Job description

POSITION: Maintenance Team Leader (Full-Time, Non-Exempt)
COMPENSATION:Hourly Rate, plus Benefits and Bonus eligibility

SUMMARY

The Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.

RESPONSIBILITIES (Including but not limited to):

• Ensure that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.
• Assist with basic repairs and other general maintenance duties.
• Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
• Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas.
• Ensure that the property is free of trash, debris and animal waste.
• Ensure that the grass and landscaping are well maintained, including the watering of flowers.
• Ensuring the best possible appearance of each apartment prior to new resident move-in.
• Advise supervisor of items needing additional attention in the apartment; i.e. ripped carpet, torn linoleum, window or door repair, etc.
• Provide assistance with apartment turnovers as directed.
• Communicate with the Community Manager regarding any problems with maintenance or curb appeal that requires further attention.
• Respond appropriately to emergencies, according to policies and procedures.
• Participate in and attend all required in-service training sessions.
• Ensure understanding and compliance with all policies and procedures.
• Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• 3-5 years of relevant industry experience, property management experience is a plus.
• Must have excellent customer service skills, strong attention to detail and basic maintenance skills.
• Working knowledge of pool service/maintenance required.
• High school diploma or GED equivalent preferred.
• Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts.
• Must be able to work weekends and be available for on call emergencies.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Maintenance Supervisor
• Maintenance
• Maintenance Manager
• Facilities Manager
• Building Manager
• Facilities Maintenance Manager
• Maintenance Director

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of minimum seventy- five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.